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A1 Garage Door Service
A1 Garage Door Service

A1 Garage Door Service Reviews Summary

Garage Door Companies | Phoenix, AZ

What do customers say about A1 Garage Door Service?

As of Mar 15, 2024, 7923 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
March 15, 2024
Last updated
March 15, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
7923
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

A1 Garage Door Service's customer reviews analysis

The compilation of reviews for A1 Garage Door Service presents a consistently commendable picture of the company, characterized by the knowledgeable, professional, and customer-oriented demeanor of its staff. The technicians, notably Justin, Zach, Curtis, Dylan, Brandon, Andrew, Jason, Thomas, Carl, Tiger, Alex, and Eddie, receive praise for their expertise and diligence in not only carrying out requisite repairs and installations but also offering detailed explanations and education on the functioning of the garage doors. The reviews demonstrate a pattern of technicians going beyond mere service provision to ensure customer satisfaction and trust. Instances of prompt responsiveness to emergency calls and honoring warranties further contribute to the overarching positive client experience. Customers express satisfaction with the tangible improvements in the functionality and noise levels of their garage doors post-service. The company appears to successfully integrate professionalism with a strong emphasis on customer engagement and care.

Positive Feedback

A1 Garage Door Service is depicted favorably in customer feedback, which frequently applauds the professionalism and responsiveness of staff. The technical acumen of the professionals is cited as a major asset, ensuring an efficient and thorough repair or installation process. One central theme is the personal touch exhibited by technicians who take time to educate customers about their garage door systems, suggesting optimal functionality rather than overselling unnecessary services. Timeliness and the ability to handle urgent service requirements are also highlighted as potent positive attributes of the company. The comprehensive approach to servicing, which includes warranty support and meticulous inspections, exemplifies the all-encompassing customer care that A1 Garage Door Service appears to champion.

Concerns and Threads

Despite the largely optimistic reviews, a discernible concern is the occasional pressure to replace additional parts, which might raise questions about necessity and cost. While the provision of comprehensive service is appreciated, some customers may feel apprehensive about the integrity of recommendations made during repairs. Additionally, there is a suggestion for enhanced post-installation support, particularly in the form of accessible contact information for follow-up queries. While these concerns are not widespread, they do represent areas where the company could further fine-tune its customer service and transparency to elevate customer confidence and satisfaction even higher.

Frequently asked questions about A1 Garage Door Service

Can I expect A1 Garage Door Service technicians to educate me about my garage door system?

Yes, according to the reviews, A1 Garage Door Service technicians are known to thoroughly explain the functionality and maintenance of your garage door system, ensuring you understand the work being carried out.

If I experience an issue with my garage door unexpectedly, how quickly can A1 Garage Door Service respond?

A1 Garage Door Service appears to prioritize promptness, with reports of same-day responses to emergency calls, depending on availability and scheduling.

Does A1 Garage Door Service support their work with warranties?

Yes, customer reviews indicate that A1 Garage Door Service honors their warranty commitments, covering repairs such as spring replacements at no additional cost if they fall under the warranty period.

Recent customer reviews and testimonials for A1 Garage Door Service

A1 Garage Door Service
E G
5-Star
3 weeks ago
As you can imagine, having to replace garage doors parts is not high on anyone's list of 'wants', but Justin made this process SO easy; he was kind, and took the time to explain the process, our financing options, and made sure we understood how the parts all worked together as a whole. At no point did we ever feel that we were being sold something unnecessarily. By the time all the work was done, it was clear that Justin knew exactly what he was doing, and the end product (a smooth, quiet open and close) reflected his ability, and technical prowess. We would absolutely would do business with A1 again, and that is in large part to Justin, and his friendly disposition, and professional manner.
A1 Garage Door Service
Jenny Robinsun
5-Star
a month ago
All staff professional and personable. Tech Zach was respectful, professional, thoughtful, knowledgeable and on time. Every new install needs a magnet and or contact number if anything goes wrong but ,more importantly, readily available for sharing with neighbors ON the back of the door. I’m not going in the house or pulling out my phone, they can have a magnet or photograph the info needed to become a customer. 👍🏿
A1 Garage Door Service
Will Thomas
5-Star
a month ago
We recently had a new garage door package installed and unfortunately one of our brand new springs broke about 12 months after it was replaced. I was a little concerned at first about whether or not it would be covered under warranty but after getting to the right person, they were able to cover the repair at zero cost to me! And they replaced both springs and performed comprehensive inspection of the door which also included replacing the rollers and cables!! At the end of the day A1 took great care of us and we are more than 100% satisfied! Thanks Curtis!
Read all reviews

About A1 Garage Door Service

Garage Door Companies
A1 Garage Door Service is a family owned and operated garage door repair and installation company based in Phoenix, Arizona. We proudly serve the entire Valley from Scottsdale to Gilbert from Carefree to Chandler and everything in-between. We've been recognized and awarded for our outstanding craftsmanship, value and customer service. Our mission is to make amazing customer experiences, one neighborhood at a time!
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