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Zuma Reviews

Rated 4.5 based on 2131 Reviews

5 Raphael St, London SW7 1DL

Japanese Restaurants

Published on
January 16, 2024
Last updated
March 13, 2024

Reviews Summary

Zuma London garners a generally favorable reputation, with the aggregate customer experience suggesting a high-end dining atmosphere coupled with quality culinary offerings. Notable praise is directed towards the attentive and helpful customer service and the impressive food quality, especially dishes such as crispy langoustine, lobster tempura, skewers, rolls, wagyu with truffle, and scallops. Patrons often recommend Zuma for special occasions, reflecting the establishment's status as a destination for sophisticated culinary experiences. However, the reputation is not without blemish. Some customers find the pricing steep and raise issues with service inconsistencies, particularly during busy periods. The tipping policy has also been highlighted as a point of contention, and vegetarians report a need for improved accommodation of their dietary preferences. There are mixed reviews regarding specific dishes, with some patrons finding the sushi and black cod less exceptional.

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What Customers Are Saying About Zuma?

Trustguide extracts key phrases from reviews about Zuma and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Zuma's customers had a positive experience.

Positive
Neutral
Negative

Zuma Ratings

5

As of Based on 2131 revies as of Jan 16, 2024

Zuma Score

As of Based on 2131 revies as of Jan 16, 2024

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Customer Reviews

As of Mar 13, 2024, 2131 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Zuma's publicly available reviews View source

D S rated Zuma 5 stars
2 weeks ago
Zuma provided us with an extraordinary experience. The customer service was impeccable, creating a fantastic atmosphere. The food quality not only met but exceeded our expectations. I highly recommend the crispy langoustine and the lobster tempura with avocado and black truffle.

Frequently Asked Questions About Zuma

Is Zuma London suitable for special occasions?

Yes, many customers recommend Zuma London for special occasions due to its sophisticated atmosphere, high-quality dishes, and attentive service.

Does Zuma London offer vegetarian-friendly options?

Zuma London does provide vegetarian options, but some dishes may not adhere strictly to vegetarian standards as they may be prepared in oils used for non-vegetarian items. It is recommended that vegetarians inform the staff of their dietary restrictions for customized dishes.

Should I expect a service charge on my bill at Zuma London?

Zuma London includes a 15% service charge in the bill. However, some customers have reported that there may be an additional prompt for tipping beyond this service charge, which should be considered discretionary.

About Zuma

Japanese Restaurants

Informal, high-end Modern Japanese with sushi counter, robata grill and natural designer interior.

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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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