Benihana Dallas

Benihana Dallas Reviews Summary

Japanese Restaurants | Dallas, TX

What do customers say about Benihana Dallas?

As of Mar 14, 2024, 4364 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 14, 2024
Last updated
March 14, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
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C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
4364
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Benihana Dallas's customer reviews analysis

Evaluating the collective customer feedback for Benihana reveals a mixed overall company reputation, with experiences ranging from highly satisfactory to notably disappointing. The thematic recurrence in customer reviews highlights outstanding culinary skill and entertainment provided by the hibachi chefs, who often personalize the experience with their flair and interactive performance, significantly enhancing customer satisfaction. Contrastingly, a recurring narrative on the negative side is centered around service issues such as delays in seating despite reservations, lapses in waitstaff service, including long waits for order corrections, and at times, an ostensibly hurried atmosphere. Additionally, while the 'experience' factor of dining at Benihana is repeatedly praised, inconsistencies in food quality, particularly with sushi items, have been reported, detracting from the expected value, especially considering the premium pricing. The facility's parking situation is also mentioned, with mixed sentiments about its convenience and accessibility.

Positive Feedback

Positive aspects of Benihana, drawn from customer feedback, generally commend the dining experience catered by hibachi chefs, whose skill and personable engagement contribute significantly to enjoyable family celebrations and special occasions. The chefs' ability to enliven the atmosphere through their culinary exhibition is a highlight for many patrons. The responsiveness and friendly demeanor of certain staff members, in particular instances, have also received accolades, creating memorable and cherished experiences for customers celebrating birthdays or visiting for the first time. The quality and taste of the hibachi-grilled food, when positively reviewed, are described as delicious and perfectly seasoned, demonstrating that Benihana has the potential to deliver a gastronomic delight. Additionally, the management's handling of service recovery, for example, by remaking orders following delivery issues, has been appreciated, showcasing a commitment to customer satisfaction.

Concerns and Threads

The negative customer feedback for Benihana underscores several notable areas of concern. Service lapses feature prominently, with guests facing longer than expected waits despite reservations and insufficiently attentive table service that has failed to meet dining expectations. Sushi quality inconsistency has been a disappointment for some patrons, undermining the high price point's perceived value. Another acute complaint involved a disturbing incident of a foreign object in the food, which was handled less than satisfactorily by the management, according to the customer's report. Issues with valet and parking logistics also contribute minor inconvenience. These critiques suggest opportunities for Benihana to refine their service standards, quality control, and overall management of the dine-in experience to align better with their premium positioning and pricing.

Frequently asked questions about Benihana Dallas

What type of dining experience can I expect at Benihana?

Benihana is known for its hibachi-style dining where skilled chefs cook meals on a teppanyaki grill at your table. The experience is interactive and entertaining, as the chefs often perform cooking tricks and engage with guests. Expect a combination of a show and culinary experience.

Should I be concerned about food quality at Benihana?

Reviews indicate that while many guests are satisfied with the hibachi meals, there have been incidences of disappointment, particularly with sushi items' quality. It may be beneficial to read recent reviews or ask for recommendations when visiting to ensure the best dining experience.

Is it necessary to make a reservation at Benihana?

It is advised to make a reservation at Benihana to ensure prompt seating, but be mindful that some guests have reported delays despite having reservations. Reservations are particularly important during peak times and special occasions.

Recent customer reviews and testimonials for Benihana Dallas

Benihana Dallas
J H-W
3-Star
a month ago
Bottom line, we felt herded in & out like cattle, with poor service, poor sushi and the almost 300$ we paid for 3 people was absolutely NOT worth it. We will not be back. Took my husband here for his birthday because he loves sushi and hibachi style places. We had a 630 pm reservation. We weren't seated until after 7 pm. The service was poor- The waiter didn't bring refills of soda unless asked. My husband had to ask 3 times for his sumo roll that kept getting forgotten. They also forgot to bring his steamed rice twice. The tuna roll and salmon roll tasted like they were from the grocery store. The sumo roll, once he got it, was good. The table behind us and across the hall had people laughing and talking- our cook/chef was monotone, soft spoken and did the bare minimum of engaging the table. The hibachi food was very good, but the overall night was disappointing, especially for a special occasion and the money spent. Parking: The valet was full when we arrived and the parking lot is across a 4 lane street, that is dark with no discernable walkway.
Benihana Dallas
Alice Blake
3-Star
3 weeks ago
This is a great place for family celebrations with built in table side entertainment The chefs are highly skilled and prepare hibachi meals with great flair! I usually order shrimp with my fried rice and vegetables. My husband orders surf and turf and my in-laws, steak. We usually top dinner off with ice cream. You can’t go wrong with this restaurant!! Parking: Parking lot is available across street. Not sure if paid or free
Benihana Dallas
Craig Titsworth
3-Star
2 weeks ago
Went here for my dad and my son's birthday and had a great time. The waitress we had was very attentive, and our chef, Jace, was the best I've ever had there! He was such a cool and funny guy. My son was having a rough day and Jace made him feel like a big deal and definitely cheered him up. A good core memory for my son, and for all of us. The food was great! People may complain about the price, but you have to know what you're walking into when you go to Benihana and not leave a bad review because you didn't do your homework. Great place, great chef. We will be requesting Jace whenever we go!
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TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
4364
reviews
Excellent
Good
Average
Fair
Poor

About Benihana Dallas

Japanese Restaurants
Hibachi chain serving Japanese dishes grilled tableside by theatrical chefs.
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