Evaluating the collective customer feedback for Benihana reveals a mixed overall company reputation, with experiences ranging from highly satisfactory to notably disappointing. The thematic recurrence in customer reviews highlights outstanding culinary skill and entertainment provided by the hibachi chefs, who often personalize the experience with their flair and interactive performance, significantly enhancing customer satisfaction. Contrastingly, a recurring narrative on the negative side is centered around service issues such as delays in seating despite reservations, lapses in waitstaff service, including long waits for order corrections, and at times, an ostensibly hurried atmosphere. Additionally, while the 'experience' factor of dining at Benihana is repeatedly praised, inconsistencies in food quality, particularly with sushi items, have been reported, detracting from the expected value, especially considering the premium pricing. The facility's parking situation is also mentioned, with mixed sentiments about its convenience and accessibility.
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