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Zenco Reviews

Rated 4.3 based on 53 Reviews

Uncategorized in Leicester

Second Floor, Zenco Legal, 64 Mansfield St, Leicester LE1 3DL

Published on
July 31, 2025
Last updated
July 31, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Zenco's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Zenco?

little stickers in telling me exactly where to sign

emails informing me of what was happening

easy to follow

pleasure to speak to

clearly labelled to help us complete

Super helpful communication throughout

very professional and informal consultation

put me at ease

friendly, professional and spoke in an everyday language

really put my mind at rest

Trustguide extracts key phrases from reviews about Zenco and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 31, 2025, 53 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Zenco's publicly available reviews View source

Sophie Stewart rated Zenco 5 stars
3 weeks ago
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Found Zenco online offering Power of Attorney for just £99 opposed to crazy prices quoted by solicitors (£450). Obviously, bring a legal document, I was apprehensive about doing it myself, but Zenco were brilliant - thru sent me the documents by post with little stickers in telling me exactly where to sign so I didn’t get it wrong. They also sent step by step guidance which was brilliant as it is all a bit confusing. Once signed (by several people) I sent it back to them & they checked it & submitted it for me. You pay a bit extra also to get a POA certificate, but only about £60. I did two - the health POA & finance POA, so paid twice - but both were less than the price of one with a solicitor & it removed the fear of getting it wrong. My queries were answered promptly by Sam who was very reassuring & spoke English opposed to legal language! I was a little weary of doing such an important thing online but so glad I did. Received the POA doc’s back all done - it takes about 5 months - so not a quick process, but this is anywhere. I’d definitely recommend Zenco for your POA.
Joy rated Zenco 5 stars
6 months ago
I had my first appointment with Martin in September and chose the check and send LPA package for both Health and Welfare and Property and Finance. Martin was polite, friendly and easy to understand. Throughout the process I would receive emails informing me of what was happening. It's now just over 15 weeks since that first telephone appointment with Martin and I have received all confirmation of the LPA's being registered with the Office of the Public Guardian and receiving all the paperwork. Thank you Zenco and Martin. I would not hesitate in recommending you to friends and relatives or using your services again.
Janie Vendeiro rated Zenco 5 stars
6 months ago
Fantastic service and easy to follow. Documents arrived quickly and every step is explained in layman’s terms. Joshua was a pleasure to speak to and even gave me his personal mobile number should I need his help throughout the process. Don’t go anywhere else!!

Reviews Summary

Overall sentiment toward Zenco’s Power of Attorney and will-writing services is largely positive, with reviewers commonly citing helpful guidance, clear instructions, and approachable staff members. Reviewers frequently mention feeling reassured by Zenco’s use of plain language and the availability of team members such as Sam, Martin, Joshua, Aaron, and Trisha. Some negative experiences are noted, especially concerning communication issues or feeling pressured during the sales process.

Common themes include Zenco’s emphasis on making complex legal processes understandable by providing clear documentation and instructions, as well as proactive communication through regular email updates. Many reviewers highlight the professionalism and friendliness of individual staff members, appreciating both step-by-step support and prompt responses to queries. However, a few customers criticize the company’s communication, complain of perceived upselling, or report delays and dissatisfaction with the value provided.

Zenco is regarded as a reliable solution for Power of Attorney and will services, especially for those seeking clarity and guidance outside traditional solicitors. Based on customer feedback, the company holds a positive, though not unblemished, reputation for accessible legal assistance in the UK.
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Frequently Asked Questions About Zenco

How clear are Zenco's legal document instructions?

Customers regularly mention that Zenco provides documents with detailed instructions, labels, and clear guidance to help complete complex legal forms accurately without legal jargon.

What should I expect with Zenco's communication process?

Zenco typically keeps clients informed with regular email updates and prompt responses to questions. However, a few reviewers have reported issues with delayed communication or receiving less assistance than expected in certain situations.

How long does the Power of Attorney process take with Zenco?

Reviewers indicate that the process, including registration with the Office of the Public Guardian, can take several months—often around four to five months—which is consistent with standard UK legal processing times.

About Zenco

Uncategorized
Zenco provides legal document services, primarily focused on assisting individuals in the preparation and registration of Power of Attorney (POA) documents and wills. The company specializes in making the process accessible and understandable, offering its services mainly through online appointments and digital communication.

Zenco operates by sending clients prepared legal documents, often with detailed instructions and clear labeling to simplify completion. Consultations are available via telephone or online, and staff members handle communication, document review, and submission to relevant authorities. The company emphasizes clarity and step-by-step support throughout the workflow.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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