The overall reputation of Zen Thai Spa, as reflected in the recent reviews, draws a mixed response, with a majority leaning towards positive customer experiences. The spa's ambiance is appreciated for blending modern aesthetics with traditional Thai elements, creating a tranquil environment. Professionalism among staff members, particularly those with specialized skills such as Aree, is frequently highlighted as a reason for customers feeling rejuvenated after their treatments. Couples massage offerings, in particular, garner high praise for their deep tissue techniques and overall service quality. That being said, the spa does face criticisms related to customer service issues, treatment duration discrepancies, and organizational missteps. A few incidents point towards serious service failures, including unattended appointments, hasty treatments, and challenges in obtaining refunds. These instances tarnish the company's otherwise solid reputation for service and value.
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