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Zen Lifestyle Reviews Summary

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Beauty Salons | Edinburgh

25-27 Bruntsfield Pl, Edinburgh EH10 4HJ

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Zen Lifestyle?

As of Jul 10, 2024, 79 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Zen Lifestyle's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

staff is always friendly

taken away really painful back

massage ANGEL

switch treatments and she explained

part of my daily summer routine

friendly and welcoming atmosphere

amazing and professional

best massage in general

most relaxing and indulgent Massage

massage remained very light

wasn’t very relaxing at all

completely ignored me

About this report

This report was produced by Trustguide on Jul 10, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
July 10, 2024
Last updated
July 10, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Zen Lifestyle's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%
More details
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Zen Lifestyle's customer reviews analysis

The overall reputation of Zen Lifestyle seems to be largely positive, with numerous customers praising both the staff and services offered. Specifically, therapists such as Jen and Jack are highlighted for providing professional care, and the positive results are frequently mentioned. The friendly and welcoming atmosphere is a recurring theme in customer feedback, as well as the capability of staff to offer personalized advice, such as the beneficial switch from brow waxing to threading. Despite its predominantly favorable reviews, Zen Lifestyle has faced criticism, especially in terms of up-selling products post-treatment, perceived pressure to rebook, and inattentive customer service at the reception. Additionally, there are accounts of dissatisfaction regarding the intensity of the massages and the disruption of relaxation by overly chatty staff during treatments. The central location, wide selection of advanced facials, and a generally professional environment are positive trends that consolidate its standing as a reputable beauty salon in Edinburgh.

Positive Feedback

Positive feedback for Zen Lifestyle focuses on the professional and personalized care provided by staff members, particularly for therapeutic services such as massages and advanced facial treatments. Therapists such as Jen, Jack, Jennifer, and Ashley receive specific commendations for their exceptional services that led to pain relief and the lifting of tension. Another positive aspect is the readiness of the staff to provide advice and education about treatments, as seen with the switch from waxing to threading accompanied by detailed explanations. Enhanced customer experiences are also reported due to the provision of advice beyond beauty treatments, like the suggestion to try a honey and ginger drink for hayfever relief. The ambiance of the salon is considered luxurious and relaxing, with comfortable, heated beds that contribute significantly to the overall positive experience. Furthermore, customers have felt in safe hands, particularly those with specific health conditions, like a history of breast cancer, indicating a high level of trust in the salon's professional standards.

Concerns and Threads

On the negative side, some customers have reported experiences that led to disappointment, primarily revolving around the perceived pressure to buy additional products and rebook services following treatments. These sales tactics appear to be intrusive and uncomfortable for some clients. Additionally, the quality of the massage treatments has been called into question, with customers feeling that their preferences for pressure were not adequately met, suggesting a need for better communication or technique adaptation by the therapists. Another consistent point of criticism is related to customer service; some customers reported negative interactions with reception staff, describing them as rude and unattentive. In particular, there is a mention of a client's relaxation being disrupted during a pregnancy massage due to a staff member's insistence on discussing personal matters, which could indicate a training gap in maintaining a professional and client-centered approach during services.

Frequently asked questions about Zen Lifestyle

What advanced facial treatments does Zen Lifestyle offer?

Zen Lifestyle has a wide selection of advanced facials, tailored to meet various skin care needs. The exact offerings can be obtained directly from the salon or viewed on their service menu, which is likely available online or on-site.

Are the therapists at Zen Lifestyle experienced with special conditions, such as pregnancy or post-cancer recovery?

Yes, therapists at Zen Lifestyle are noted for their professionalism and capability to handle special conditions with care. Customers have reported positive experiences with pregnancy massages and post-cancer treatments, indicating therapists conduct careful assessments and provide services with attention to safety.

Can I expect upselling or pressure to purchase products or book future appointments after my treatment at Zen Lifestyle?

While many customers have a positive overall experience, some reviews indicate that there may be instances of staff suggesting additional products or services post-treatment. It is important for customers to be aware of this possibility and feel comfortable making decisions based on their personal preferences and needs.

Recent customer reviews and testimonials for Zen Lifestyle

Zen Lifestyle
Alise Priede
5-Star
2 months ago
I highly recommend this place. The staff is always friendly and welcoming. I have been under the amazing and professional care of Jen and the results have been great. I always been made feel incredibly welcome here, at the Zen clinic. You are in safe hands. Thank you
Zen Lifestyle
Shari Sabeti
5-Star
a month ago
Best massage I've ever had. Jack is a brilliant massage therapist who I can't recommend highly enough. Going on a regular basis has taken away really painful back and shoulder pain caused by sitting at a desk for too long.
Zen Lifestyle
Emma Laing
5-Star
3 months ago
I feel like a new person! Jenifer is a massage ANGEL! Thank you so much for relieving my back from so much pain and tension
Read all reviews

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
79
reviews
Excellent
Good
Average
Fair
Poor
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About Zen Lifestyle

Beauty Salons
Award winning Skin Clinic, Beauty Salon and Brow Bar. Offering a range of Advanced Facial & Body Treatments, Medical Aesthetics, Laser Hair Removal, Semi Permanent Make-Up and Beauty Treatments. Voted UK salon of the Year 7 times.
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