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Westfield Reviews

Rated 4.5 based on 54651 Reviews

Ariel Way, London W12 7GF

Malls & Marketplaces | London

Published on
January 12, 2024
Last updated
March 13, 2024

Reviews Summary

The overall reputation of Westfield Mall in London is positive, characterized by its wide array of shopping and dining options, accessibility, and family-friendly environment. Visitors appreciate the diverse selection of stores ranging from budget-friendly to high-end luxury brands, as well as the extensive food court catering to various tastes, including many Halal options. The architectural design and cleanliness of the mall receive commendation, enhancing the shopping experience. However, there are noted areas for improvement. These include crowd management during busy periods and issues with the electric vehicle (EV) charging stations, which experienced malfunctions and difficulties in accessibility. Furthermore, some visitors found the mall's navigation confusing, which, along with problematic EV charging facilities, indicates a need for better signage and infrastructure enhancements. The occasional closure of facilities like restrooms due to unforeseen issues such as lack of water supply slightly detract from the overall experience.

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What Customers Are Saying About Westfield?

Trustguide uses AI to extract key phrases from reviews about Westfield and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Westfield's customers had a positive experience.

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Westfield Ratings

4

As of Based on 54651 revies as of Jan 12, 2024

Westfield Score

As of Based on 54651 revies as of Jan 12, 2024

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Customer Reviews

As of Mar 13, 2024, 54651 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Westfield's publicly available reviews View source

I7F3 Pro rated Westfield 4 stars
2 weeks ago
Westfield Mall in London deserves an overall 4-star rating for its diverse and extensive shopping options, catering to a wide range of preferences. The mall provides a well-curated selection of stores, creating a pleasant shopping experience for visitors. Additionally, its convenient location and accessibility contribute to its appeal. However, there's room for improvement in certain aspects such as crowd management and overall ambiance, preventing it from achieving a perfect score. In essence, Westfield Mall offers a solid shopping experience with room for enhancements.
Tony L rated Westfield 4 stars
a month ago
It was fun visiting Westfield London to see the Pokemon Center pop-up. The incredible 5-meter tall Pokemon holiday plush tree is a thing of a dream, so I highly recommend coming here just to see it! It's here only until 4th December and is at the North Atrium. The staff are super friendly!
Mohsin rated Westfield 4 stars
a month ago
Massive shopping centre! Definitely like a mini Dubai mall.. Variety of shopping to do, to primark to the expensive Gucci. The Food area is amazing different foods to choose from. Many Halal foods aswell. Easy access to Parking, Tells which lobby and area you are parked in. Must go there even if you not spending anything. Amazing atmosphere for sure 👌

Frequently Asked Questions About Westfield

What shopping options are available at Westfield Mall in London?

Westfield Mall offers a wide range of shopping options with over 400 shops and 750 brands. These include budget-friendly stores, designer brands, high-end retailers, kids' stores, and more, catering to a diverse set of preferences.

Are there dining options for specific dietary requirements, such as Halal food at Westfield Mall?

Yes, Westfield Mall's food court boasts a variety of dining options, including many restaurants that offer Halal food, accommodating diverse dietary needs.

Is Westfield Mall easily accessible for families and visitors using various modes of transport?

Westfield Mall is accessible by car, bus, tube, and taxi, with convenient parking options available. Though some visitors have encountered issues with EV charging stations, the mall is generally deemed convenient for all modes of transportation.

About Westfield

Malls & Marketplaces

Westfield London invites its visitors to enjoy a perfect blend of shopping, dining, and entertainment all in one place. The journey begins as you step into a retail paradise. You'll find over 350 stores and more than 750 brands. Emblematic brands like M&S, Zara, H&M, John Lewis, Sephora, Primark and TK Maxx are just the tip of the iceberg. Enjoy a bustling hub of restaurants where you can savor an array of cuisines from around the world or plan the ultimate family day out with child-friendly eateries, kids' stores, and playgrounds including City Bouldering, All Star Lanes and Vue's 20-screen cinema. As the best-connected shopping destination in the UK, Westfield London is accessible by car, bus, tube, or taxi.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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