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Jarrolds Reviews

Rated 4.5 based on 4372 Reviews

Malls & Marketplaces in Norwich

1, 11 London St, Norwich NR2 1JF

Published on
October 14, 2025
Last updated
October 14, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Jarrolds's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Jarrolds?

absolutely fantastic

truly exceptional

enjoyable meal

excellent service

beautifully presented

friendly helpful staff too✨

Fabulous experience, I will return.

really friendly on the makeup counters

lots lots more. Highly recommended.

many food products from around the world

Trustguide extracts key phrases from reviews about Jarrolds and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Oct 14, 2025, 4372 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Jarrolds's publicly available reviews View source

Honest Opinion rated Jarrolds 5 stars
Edited a month ago
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What a place, absolutely fantastic, Jarrolds has been at the centre of Norwich for many years, you can easily spend a few hours looking around and having lunch. I had a carvery for £13.95 a dessert for £4.70 and a coffee for £3.20. If you had the same in any pub it would have come to at least £30.00. Definitely visit, just don't take the wife or you will leave skint.
Nicky Oliver Hairdressing rated Jarrolds 5 stars
6 months ago
Jarrolds Department Store in Norwich: A Delightful Shopping Experience From the moment I stepped through the doors of Jarrolds, I knew I was in for something truly special. This iconic department store exudes a sense of warmth and charm that is hard to find in today's retail landscape. The moment you walk in, you're greeted by an impressive array of high-quality merchandise, meticulously curated to cater to every taste and need. The staff, with their infectious smiles and unparalleled knowledge, are the true stars of the show. They go above and beyond to ensure that every customer feels welcomed and valued, making the shopping experience truly exceptional. One of the highlights of my visit was the delightful cream tea I indulged in at one of the store's charming cafes. The scones were perfectly baked, the clotted cream was decadent, and the atmosphere was simply delightful. It's the kind of experience that makes you want to linger and savor every moment. But Jarrolds offers much more than just exceptional retail and dining experiences. The furniture department is a true gem, showcasing a stunning selection of high-quality pieces that cater to every style and budget. And the fashion departments, both for women and men, boast an impressive array of fashionable and on-trend offerings, making it easy to find the perfect outfit. In fact, I could have easily spent an entire day exploring the wonders of Jarrolds, from the impressive fish restaurant to the countless nooks and crannies that hold hidden treasures. This department store is a true gem, a place where the art of shopping is elevated to an experience that is both enjoyable and unforgettable. If you find yourself in Norwich, do yourself a favor and visit Jarrolds. It's a testament to the power of exceptional customer service, high-quality merchandise, and a genuine commitment to creating a truly special shopping experience.
Raymond Bewry rated Jarrolds 5 stars
6 months ago
Lunch Experience at Jarrod’s Pantry Today, I had the pleasure of enjoying my favorite pie for lunch at Jarrod’s top-floor Pantry restaurant. At first, I was ready to leave as I wasn't in the mood for another carvery. However, I spotted the steak and kidney pie on the menu and couldn’t resist! I went back to the counter and chose a delightful meal of boiled and roasted potatoes with fresh vegetables, paired with a refreshing bottle of mango juice. The pie was generously filled with steak and kidney, and the potatoes and vegetables were cooked to perfection. It truly made for an enjoyable meal! In total, my lunch cost £17.30, which kept me satisfied for the rest of the day. Jarrod’s is a relatively large restaurant, quite popular with the older generations. The staff-to-customer ratio is nearly always spot on, ensuring excellent service. Plus, there are several car parks within walking distance, making it an ideal place to meet up with friends or, like I did today, enjoy a meal alone.

Reviews Summary

Overall, customer feedback for Jarrolds Department Store in Norwich is overwhelmingly positive, with reviewers praising its extensive history, varied product selection, attractive building, and vibrant food and drink options. Consistent remarks about attentive and friendly staff, such as specific mentions of team members like Jo, reinforce a reputation for helpful, knowledgeable service. Minor criticisms are limited to light-hearted comments about spending due to the broad range of appealing merchandise.

Frequent themes include the store's commitment to quality, with positive remarks on food halls, cafes, restaurants, and product diversity across departments like fashion, furniture, and gifts. Customers value the store's architectural charm, support for local businesses, and popular seasonal displays. Reviewers also highlight convenience factors such as central location, ample parking, and facilities like bars and restaurants on multiple floors.

In summary, Jarrolds Department Store is regarded as an iconic and reliable retail destination in Norwich, noted for its impressive product range, responsive staff, and pleasant dining experiences. The store's unique blend of tradition, community support, and variety is repeatedly highlighted by customers, indicating a strong local reputation.
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Frequently Asked Questions About Jarrolds

What types of products and departments can I expect at Jarrolds Department Store?

Jarrolds offers a range of departments featuring fashion, furniture, books, toys, gifts, and specialty food products. The store also houses multiple cafes, a bar, a food hall, and event areas that sometimes host local creators and seasonal markets.

How do customers rate the staff and level of service at Jarrolds?

Reviews regularly note that staff members at Jarrolds are attentive, knowledgeable, and friendly. Customers frequently mention receiving helpful assistance and commend specific team members for exceptional service.

Are there dining options available within Jarrolds Department Store?

Yes, Jarrolds includes several dining options within the store, such as a carvery, pantry restaurant, seafood bar, cafes, and a food hall. These offer varying menus, including cream teas, lunch options, and refreshments throughout the day.

About Jarrolds

Malls & Marketplaces
Jarrolds Department Store is a long-established retail business located in Norwich, England. It operates as a multi-level department store offering a broad selection of goods, including fashion, furniture, books, toys, gifts, and food products. The store also features food halls, cafes, bars, and restaurants within its premises.

The company functions through a traditional in-person shopping model. Key processes include curated merchandising by department, on-site dining options, and periodic special events such as themed markets. The building supports accessibility with ample parking nearby and is recognized for its unique architectural features and inclusive policies.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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