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Wagestream Reviews

Rated 3.2 based on 138 Reviews

The Garage, 7 Rathbone St, London W1T 1LY

Banks London

Published on
August 5, 2025
Last updated
August 5, 2025

Reviews Summary

The overall sentiment towards Wagestream’s financial services is mixed, with a slight lean towards negative experiences. While a few reviewers stress the convenience and usefulness of the app, especially the ability to access wages instantly and manage savings, several others cite significant problems. Common feedback includes issues with customer service responsiveness, technical failures, delayed access to funds, and serious account errors. Some positive users did note that, when functioning properly, the app offered needed financial flexibility in emergencies. However, a substantial number of reviewers had highly negative experiences, including prolonged unresolved issues, data handling errors, and an absence of direct human support. Multiple reviewers described ongoing difficulties, such as inability to access wages or savings, unresponsiveness to emails and tickets, and even misattributed accounts and data breaches. These repeated criticisms are seen across most reviews with very few reporting consistently positive engagement. In conclusion, Wagestream’s reputation as a financial service provider appears substantially challenged by recurring problems in customer support, technical reliability, and complaint resolution. Although some users highlight value in specific features, overall reviewer feedback suggests caution when considering Wagestream, particularly for those in urgent financial need.
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What Customers Are Saying About Wagestream?

Fantastic service and never had any problems

a wonderful app and easy to use

Wagestream has been a gamechanger

a great facility to have

I like the tracking

the savings pot option too

Very helpful for me and some of my colleagues

thanks to this God sent service

If I can rate you over 5 stars I would have done it

Trustguide extracts key phrases from reviews about Wagestream and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 30% of Wagestream's customers had a positive experience.

Positive
30%
Neutral
0%
Negative
70%

Wagestream Ratings

1

As of Based on 138 revies as of Aug 05, 2025

Wagestream Score

30%

As of Based on 138 revies as of Aug 05, 2025

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Customer Reviews

As of Aug 05, 2025, 138 customers have reviewed this business and rated it 3.2 Star out of 5. Trustguide conducted an in-depth analysis of Wagestream's publicly available reviews View source

Mitzie Turner-Wells rated Wagestream 5 stars
5 months ago
I absolutely love this app. You are able to see your wages earnt on a daily basis, and should an emergency occur, you are able to withdraw instantly. Fantastic service and never had any problems when using Wagestream at all. Would recommend to all, but also do be cautious that if you were in a position to ask for an advance, to be mindful that this will be reduce your salary at the end of the month. Please bear that in mind, but a wonderful app and easy to use.
Nick rated Wagestream 1 stars
a month ago
The wrong account is listed in the savings section, leaving me unable to access my own funds. There are no support lines available, and after emailing customer service, I was told to expect a response in five days. That’s unacceptable. With poor support and uncompetitive interest rates—especially compared to Chase or Co-op’s regular savers—there’s no reason to use this company’s savings account. WAGESTREAM.. If you're going to provide banking services, offering real, accessible support is the bare minimum. Avoid Avoid Avoid Avoid Avoid
Ellen Owen rated Wagestream 1 stars
a month ago
What went wrong well. 1. My details got mixed up with someone else's so I could see their bank details. While mine were just missing. 2. 6 weeks and still waiting for a resolution. 3. Complaints team completely missed their resolution target that they set out. 4. Have been told multiple times they are waiting on my employer. Who confirms no contact since June 6th so that's just a flat out lie. 5. They are all scripted please don't expect a straight answer they will side step everytime. Where they can improve I would recommend a upgrade in tec systems, I would do some training so staff don't need scripts. Improve communication between departments. Bring down resolution timeline to 15 days especially for such a major breach of data protection before someone ends up seeking legal advice. If I could I would give a 0 for the first 7 weeks I have had anything to do with this company. Customer satisfaction 0 Data protection 0 Complaints resolution 0 Technical support 0 The bright spot is a customer service rep who has replied most times I message to let me know if there's any change 5.

Frequently Asked Questions About Wagestream

How quickly can I access my earned wages through Wagestream?

While some users report instant withdrawal, others have experienced delays ranging from several hours to multiple pay periods. Lag may depend on employer integration and technical issues, so immediate access is not always guaranteed.

What should I do if there is an issue with my account or withdrawals?

Many reviewers note difficulty reaching support and slow response times, with some issues taking weeks to months to resolve. Contact support via the app and email, but be prepared for possible delays and limited access to human agents.

Are there any fees or reductions when using Wagestream advances?

Yes. When you withdraw money in advance, the advance amount plus a modest transaction fee is deducted from your next salary payment. This may impact your finances at the start of the following month.

About Wagestream

Banks
Wagestream is a fintech company providing digital financial services for employees, including early wage access and integrated savings features. The company operates via a mobile app, allowing users to view earned wages, access advances, and manage their savings within a single digital platform.

Wagestream integrates directly with employer payroll systems to facilitate instant or scheduled wage withdrawals, savings deposits, and reporting tools. Customer inquiries are primarily managed through in-app support and email, and the app offers transaction tracking, savings options, and automated notifications. The service relies on both AI-driven and human support agents.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.