Customer sentiment for Vitastir Clinic is largely negative based on recent reviews, although a minority describe positive visits, particularly at physical locations like Ann Arbor. Reviewers consistently cite unresponsive customer support, confusion over ordering and delivery processes, and concerns about medication quality, such as short expiration dates or perceived ineffectiveness. There are specific mentions of adverse effects and inadequate communication from staff, though one reviewer noted a satisfactory refund process after an issue was escalated to a doctor.
Common themes include unreliable product shipments, absent follow-up to emails and phone calls, and unclear instructions for medical products like NAD+. The lack of proactive communication, especially for online orders, is a recurring complaint. In-person experiences in clinic locations, by contrast, receive some praise for staff professionalism, clean facilities, and walk-in accommodation, with particular staff members such as Al and Sarah highlighted.
Overall, Vitastir Clinic's reputation, especially for its online services and medication shipments, is viewed unfavorably by customers. Significant trust issues are reported regarding response to complaints and product authenticity, while on-site visits in regions like Ann Arbor are perceived more positively. Decision-makers should weigh these contrasting experiences when considering Vitastir’s services.
Common themes include unreliable product shipments, absent follow-up to emails and phone calls, and unclear instructions for medical products like NAD+. The lack of proactive communication, especially for online orders, is a recurring complaint. In-person experiences in clinic locations, by contrast, receive some praise for staff professionalism, clean facilities, and walk-in accommodation, with particular staff members such as Al and Sarah highlighted.
Overall, Vitastir Clinic's reputation, especially for its online services and medication shipments, is viewed unfavorably by customers. Significant trust issues are reported regarding response to complaints and product authenticity, while on-site visits in regions like Ann Arbor are perceived more positively. Decision-makers should weigh these contrasting experiences when considering Vitastir’s services.
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