Customer sentiment for Vagaro's software and business platform is mixed, with a noticeable split between positive and negative experiences. Reviewers consistently note that features like intuitive booking, inventory tracking, reminders, and integrated marketing tools are valued. Many highlight smooth onboarding, easy scheduling, and responsive customer support. However, significant complaints arise regarding technical limitations, problematic payroll integration for contractor-only businesses, and critical customer support lapses, especially during outages and platform breakdowns.
The most frequent positive themes revolve around Vagaro's usability, centralized features, and organizational benefits. Users mention how the platform streamlines salon and spa management tasks, providing tools that help both clients and owners manage appointments and communication. There is also repeated praise for the ongoing feature updates and friendly, accessible support. On the other hand, negative themes include unresolved technical issues, difficulties with reporting or navigation, mandatory phone usage, and stressful interactions with onboarding staff.
Overall, Vagaro maintains a strong reputation for core booking and management functionalities among beauty, salon, and wellness businesses. However, reviews from clients in the United States reveal that continued improvement is needed in troubleshooting payroll, technical reliability, and staff training processes. Vagaro is regarded as a popular, feature-rich choice, but consistency in support and system stability are areas for vigilance.
The most frequent positive themes revolve around Vagaro's usability, centralized features, and organizational benefits. Users mention how the platform streamlines salon and spa management tasks, providing tools that help both clients and owners manage appointments and communication. There is also repeated praise for the ongoing feature updates and friendly, accessible support. On the other hand, negative themes include unresolved technical issues, difficulties with reporting or navigation, mandatory phone usage, and stressful interactions with onboarding staff.
Overall, Vagaro maintains a strong reputation for core booking and management functionalities among beauty, salon, and wellness businesses. However, reviews from clients in the United States reveal that continued improvement is needed in troubleshooting payroll, technical reliability, and staff training processes. Vagaro is regarded as a popular, feature-rich choice, but consistency in support and system stability are areas for vigilance.
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