Based on the set of reviews used to generate this report, it appears that 10% of Uswitch's customers had a positive experience.
Positive
10%
Neutral
10%
Negative
80%
Ratings
As of Based on revies as of
Score
As of Based on revies as of
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What Customers Are Saying About Uswitch?
wonderful ground floor cafe
Trustguide extracts key phrases from reviews about Uswitch and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Customer Reviews
As of Sep 09, 2025, 13 customers have reviewed this business and rated it 2.9 Star out of 5. Trustguide conducted an in-depth analysis of Uswitch's publicly available reviews View source
Johnny Stevenson rated Uswitch5 stars
a year ago
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The Code dojo event is now held in the wonderful ground floor cafe, which has arcade video game machines & pool table.
The cafe also included a good sized presentation space.
There are also 2 coffee machines and the event code dojo event provided delicious pizza too.
Gustavo Braido rated Uswitch1 stars
Edited 2 years ago
Just called me an employee so rude because I said I couldn't talk because I was working, he said he was too, started arguing with me because I couldn't talk.. Now that I don't want be a customer no more..
Steven Goodall rated Uswitch1 stars
Edited 2 years ago
Terrible, from the off they just wanted me to change to one of the big 6 before they new a thing about me. The most confusing phone call ever. Complete wast of time.
Reviews Summary
Overall, reviews of this company in the consumer advice sector reflect a largely negative sentiment, with common themes of dissatisfaction regarding customer service and user experience. While one customer highlights positive aspects of an event held on site, such as amenities and catering, most reviewers mention confusion, long wait times, and unhelpful or rude interactions during phone support. Specific complaints include misleading incentives, inaccurate information, and technical website issues.
The most frequent issues raised involve poor customer communication and support, difficulty resolving queries over the phone, and frustration with the company's switching process. Several reviewers mention technical obstacles, like website errors or inflated rates, while others voice concern about the company’s promises about cashback or vouchers that are never received. Minimal positive feedback is present, primarily focusing on the physical facilities rather than the core service.
In summary, this consumer advice company faces reputational challenges, particularly regarding call center responsiveness, transparency, and the reliability of its information. Based on customer feedback, users looking for smooth communication and trustworthy incentives in the UK consumer switching space may have reservations about the company’s approach and consistency.
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Frequently Asked Questions About Uswitch
Are phone queries answered quickly and efficiently?
According to reviewers, customers often experience long wait times on calls, with some reporting waits of twenty minutes over multiple days and unhelpful responses.
Are the switching incentives like cashback and vouchers reliable?
Several customers report that cashback and voucher offers for switching through the service are not always honored as expected, suggesting caution when relying on these incentives.
Is the information provided by the website accurate?
Some reviews mention that the website can contain errors and that quoted price information may be inflated, so checking details and verifying offers is recommended.
This company provides consumer advice services, with a focus on assisting individuals in switching energy suppliers. It operates primarily via digital platforms and phone-based support, aiming to facilitate decisions related to consumer utilities and service providers.
The operational model includes offering guidance through online tools and customer service lines. The company also appears to host community events and presentations at their physical locations, providing amenities such as cafés and meeting spaces for gatherings or informational sessions.
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How is this report generated
Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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