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Urbanpaw Professional Groomers Reviews

Rated 4.8 based on 98 Reviews

114 Burton Rd, West Didsbury, Manchester M20 1LP

Pet Grooming | Manchester

Published on
February 26, 2024
Last updated
March 13, 2024

Reviews Summary

Analyzing the spectrum of reviews for Urbanpaw, it becomes apparent that the company enjoys a generally positive reputation with repeated commendation for their grooming services and customer care. Notably, the skills of groomers like Riley have been lauded for attention to detail and quality of service. On top of this, novel offerings such as the Animal Ayurveda treatment have been well-received, suggesting that Urbanpaw's innovation in services contributes positively to its image. Nonetheless, there appears to be a degree of inconsistency with specific employees such as Harriet, whose professional conduct has been questioned, indicating variability in service quality that impacts the overall customer experience. The situation with Harriet highlights the need for a more uniform standard of service to maintain the company's reputation. Overall, Urbanpaw is regarded as a place where pet care is prioritized, though it faces challenges around consistency in customer satisfaction.

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What Customers Are Saying About Urbanpaw Professional Groomers?

Trustguide uses AI to extract key phrases from reviews about Urbanpaw Professional Groomers and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Urbanpaw Professional Groomers's customers had a positive experience.

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Urbanpaw Professional Groomers Ratings

5

As of Based on 98 revies as of Feb 26, 2024

Urbanpaw Professional Groomers Score

As of Based on 98 revies as of Feb 26, 2024

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Customer Reviews

As of Mar 13, 2024, 98 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Urbanpaw Professional Groomers's publicly available reviews View source

Claire Garner rated Urbanpaw Professional Groomers 5 stars
a year ago
We love Urbanpaw! From her puppy socialisation grooming session to her bi-yearly grooms, she always comes out looking gorgeous. Skye has recently had a full groom with Harriet, from trimming the hair under her ears (that always get knotty) to giving her teeth a good scrub she did a wonderful job. Plus they are always so helpful giving you advice on pup groom care.
Vilija Rozyte rated Urbanpaw Professional Groomers 5 stars
2 months ago
Avoid Harriet. She is unprofessional, rude and just out of order. We’ve been taking our dog to urban paws since last year with another groomer, which unfortunately had to leave, never had any issues. I took my dog in once with a knotty tail and she threatened to shave his tail if i didn’t sort the knots out myself before bringing him in. She did a messy job of his ears which i mentioned at the next appointment and asked for her to do better this time which was met with instant attitude and she mad us feel unwelcomed because of it. When we came to pick him up she just passed him to me and didn’t talk, just asked for payment, when i asked when to rebook she said she will no longer with working with my dog as apparently im never happy.. all i said was you did his ears wrong.. she cant take criticism. She said she cant handle him as she has difficulty cutting his face. As a dog groomer she shouldn’t be working in this industry if she cant even handle one bad comment without getting defensive and binning off a client. If you’re planning on taking your dog somewhere where you cant say anything bad to the groomer, this is definitely the place for you.
Bobik1998 rated Urbanpaw Professional Groomers 5 stars
2 months ago
Friendly staff who have always been helpful. Harriet asked plenty of question before our first groom with her and was careful to understand how we'd like our Cavapoo to be groomed. She has on every occasion done a very good job with our handsome boy.

Frequently Asked Questions About Urbanpaw Professional Groomers

What kind of grooming services does Urbanpaw offer?

Urbanpaw offers a variety of grooming services that cater to different breeds and individual pet needs, such as full grooms, teeth cleaning, and specialized treatments like Animal Ayurveda. They also offer personalized services based on specific requests and needs.

How does Urbanpaw ensure the quality of their grooming?

Urbanpaw ensures quality through skilled groomers who communicate with pet owners to understand specific requirements. Positive reviews often mention the careful attention to detail, suggesting a commitment to high standards in their grooming services.

How can I book an appointment with Urbanpaw for my pet?

Booking an appointment with Urbanpaw can be done by contacting them directly through the contact information provided on their website or social media platforms. Customers have reported that the booking process is straightforward and easy.

About Urbanpaw Professional Groomers

Pet Grooming

'Urbanpaw Award Winning Groomers' & retail store, offers unique accessories, healthy treats & of course, quality grooming services tailored to each customers pet.Our goal is to ensure your dog has a pleasurable grooming treatment in a safe & relaxing environment free from cages & drying cabinets – & of course at great prices.The Urbanpaw Family are all independent groomers, all of which are City & Guilds Qualified & trained in grooming styles from Kennel Club Breed Standard to Asian Fusion & beyond; plus, each groomer is a qualified 'Canine First Aider for added reassuranceOur groomers will only do what is in the best interest of your pet. We strictly adhere to the animal welfare act & will offer information & advice when required.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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