The Groom Room Salford Reviews

Overall sentiment toward this pet grooming service is largely negative, based on the majority of customer reviews. Reviewers consistently cite poor staff attitudes, abrupt appointment cancellations, and a lack of patience with animals, especially puppies and nervous dogs. While a single review highlights a positive experience with nail clipping and a friendly approach, most feedback points to unprofessional behavior and communication issues, sometimes mentioning specific staff members or the manager. Reported criticisms focus on rudeness, poor scheduling, incomplete or rushed grooming, and incidents where pets were returned visibly stressed or with unfinished work. Common themes include last-minute cancellations, inconsistent standards regarding pet care, and extra charges for services not clearly explained upfront. Communication breakdowns, both in person and over the phone, are repeatedly noted by customers. Only one review describes an attentive, positive interaction with their pet.

Based on these reviews, this company currently faces significant challenges with customer trust and satisfaction. The negative feedback outweighs the few positive remarks, and most reviewers express disappointment and a lack of confidence in the pet grooming service’s care and professionalism.

This company provides pet grooming services, specializing in grooming dogs of various sizes and breeds. Services typically include bathing, nail clipping, hair cutting, and brushing. Customers can book appointments online or by phone for in-person visits to their grooming facility.

The company operates by scheduling grooming appointments and delivering services in a dedicated salon setting. Staff are responsible for managing pets during grooming sessions, processing appointments and payments, and handling communication with customers regarding bookings, special requests, and post-service handling.