Urban Industry Reviews

Based on customer reviews, Urban Industry’s overall reputation as a men’s clothing retailer is generally positive, with multiple references to quality goods, next day delivery, extensive selection, and particularly strong customer service from staff members such as Amy and Chelsea. Several comments praise the shop’s curated range of casual and outdoorsy menswear, as well as fast, reliable shipping. Critical feedback is present but less frequent, focusing on customer service when problems with orders or returns arise.

Common feedback includes praise for the high quality of both branded and in-house apparel, efficient delivery, and a wide range of sought-after brands. The professionalism of staff is often specifically mentioned, with particular appreciation for responsive, personable service. Nonetheless, some customers express dissatisfaction with the resolution of lost parcels and slow returns processing, highlighting a potential area for operational improvement.

Overall, Urban Industry is regarded as a reputable men’s clothing shop, especially valued in the Eastbourne area for its selection and staff support. While most transactions proceed smoothly, the business’s reputation could be strengthened further by improving its approach to handling delivery and refund issues, as indicated in recent reviews.

Urban Industry is a retail company specializing in men’s clothing and accessories, offering products from a wide array of casual and outdoorsy brands. Its operations include both an online storefront and a physical shop, providing customers with access to its range of apparel and lifestyle items through digital and in-person channels.

Orders can be placed online for home delivery, including international shipping options, and the store is noted for its curated product range. Operational processes include selection, stocking, and fulfillment of fashion goods, as well as handling customer communications for orders, queries, shipping, and returns.