UK Car Park Management Ltd Reviews

Overall sentiment towards UKCPM’s car park management service is overwhelmingly negative, as reflected in the customer feedback. Reviewers consistently report issues such as receiving parking fines in their own designated spaces and appealing with valid permits, only to have appeals rejected and fees escalated by debt collectors. The absence of responsive customer support and a lack of clear communication are frequent points of criticism. Some customers describe ongoing harassment, poor complaint handling, and a lack of accountability.

The most prevalent themes in the reviews are aggressive fine issuance, challenges when appealing tickets, and the company's reliance on third-party debt collection to enforce or increase penalties. Multiple reviews highlight recurring issues with unresponsive or inaccessible customer service, stating there are no effective communication channels for dispute resolution. The company is further criticized for incorrect ticketing, procedural ambiguities, and visitors struggling to obtain or use permits, especially in locations like Crystal Palace and Fern Grove Feltham.

Based on this body of feedback, UKCPM has developed a poor reputation for its management of car parking in the UK. Customers cite mistrust due to perceived unfair practices, inadequate support, and unresolved complaints. In the UK region, UKCPM is regarded as unreliable and unsympathetic to legitimate parking users, with several customers seeking regulatory recourse or legal action.

UKCPM operates as a private parking management service provider in the UK. The company manages parking enforcement for residential, commercial, and public sites, overseeing the allocation of parking spaces, the issuance of permits, and the monitoring of parking compliance. Services are typically delivered on-site, with processes for ticketing and appeals handled electronically and by post.

The company utilizes automated and manual monitoring systems to identify parking violations, issuing Penalty Charge Notices (PCNs) as applicable. Payment, appeals, and permit administration are managed primarily online or through correspondence. UKCPM also works with third-party debt collection agencies to enforce unpaid charges and penalty escalation, and maintains a formal complaints process—though phone-based support appears to be limited or hard to access.