TSS (Total Security Services) Ltd Reviews

Overall sentiment towards TSS Security is notably negative based on recent customer and employee feedback. The majority of reviewers highlight issues such as poor management responsiveness, allegations of unprofessional and even abusive staff behavior, and operational challenges like inconsistent scheduling and lack of support for frontline employees. However, a minority of comments do single out individual security staff members for positive, helpful conduct, demonstrating that some employees provide valued service. Isolated criticisms about accusation protocols also appear, balanced occasionally by mention of subsequent apologies.

Key themes include a lack of clear communication from TSS Security’s area and control room managers, delayed or missing responses to staff needs, concerns about holiday and payroll reliability, and pressure to accept unwanted shifts. Negative experiences relate both to those employed in security roles and to customers interacting with guards at various retailers (such as Tesco, Primark, and Boots), particularly in the London and Bath areas. Positive exceptions mention specific employees going “above and beyond” or being helpful and kind.

In summary, TSS Security’s reputation in the UK, especially in retail security roles, is mixed but weighted towards criticism. While a few guards are personally recommended, organizational problems regarding professionalism, staff treatment, and customer interaction protocols significantly impact perception. Most feedback suggests that both potential clients and jobseekers may approach TSS Security with caution.

TSS Security is a private security service provider in the UK, specializing in deploying security personnel to retail locations like supermarkets and department stores. Their service model involves posting guards on-site in various retail establishments to monitor customer behavior, provide loss prevention, and respond to incidents.

The company operates by assigning security staff across a network of client locations, with centralized management directing scheduling, site assignments, and operational support via control rooms. Security personnel carry badges, interact with the public, and are expected to follow protocols specific to theft prevention and incident response.