Travis Perkins Reviews

Overall sentiment toward Travis Perkins as a building materials supplier is mixed. Reviewers frequently mention positive experiences with helpful, friendly staff and knowledgeable service, particularly highlighting specific staff members by name. However, criticisms are significant, with several reviews referencing poor delivery reliability, unhelpful phone support, and stores closing earlier than advertised. This blend of praise and frustration reflects inconsistency in service quality.

The most consistent positive feedback centers around in-store staff in branches like Hockley, with customers describing staff as approachable, helpful, and willing to go above and beyond. On the other hand, recurring complaints involve failed or delayed deliveries, lack of follow-up, and poor adherence to posted opening hours, suggesting issues with logistical operations and customer communication. Some negative experiences include inconvenience caused by store closure timings and delivery failures despite repeated assurances.

Based on reviews, Travis Perkins maintains a reputation for personable in-store service in branches across the region, but this is offset by notable operational shortcomings. While some customers express strong loyalty, the frequency of negative delivery and timing experiences affects overall trust. In the context of local building materials suppliers, Travis Perkins is regarded as reliable in person but inconsistent in logistics.

Travis Perkins is a building materials supplier operating in the construction and home improvement sector. The company provides a range of products, including tools, fixtures, hardware, and garden materials, primarily serving professional tradespeople and the general public through physical branches and online ordering.

Operations at Travis Perkins involve both retail and delivery models. Customers can visit in person to consult with knowledgeable staff, order online for delivery, or arrange for equipment hire. The company manages orders, in-store customer support, and delivery logistics across multiple locations as part of its supply chain processes.