Trapstar Reviews

The overall sentiment of customer reviews for Trapstar’s online clothing store is strongly negative. Reviewers repeatedly mention issues such as delayed deliveries, lack of communication, missing items, and unreliable customer service. Many report unresponsive online chats, email inquiries that go unanswered, and even allegations that the London storefront does not exist. A single review hints at a positive delivery experience, but the overwhelming majority describe dissatisfaction and frustration.

Common themes include lengthy or unfulfilled shipping times, auto-reply emails instead of direct support, and difficulties resolving refunds or product problems. Customers highlight a lack of transparency regarding item availability, order cancellations without refunds, and a failure to address complaints—even after multiple follow-ups. Service process breakdowns and perceptions of misleading practices dominate the feedback, with some explicitly calling Trapstar’s operations a “scam.”

In summary, Trapstar’s reputation among online clothing shoppers in London is notably poor based on these reviews. Trust is eroded by persistent customer service failures, inaccurate product availability, and unresolved disputes over money or goods. The current pattern of complaints significantly undermines consumer confidence in Trapstar’s fashion retail brand in the UK capital.

Trapstar operates as an online retailer specializing in fashion apparel, primarily selling items such as t-shirts, hoodies, and jackets. The company focuses on direct-to-consumer sales through its digital platform, enabling customers to place orders for delivery rather than visiting a physical storefront.

The business processes orders placed through its website, managing inventory, dispatch, and customer service communications online. Deliveries are made via shipping partners, and the company handles cancellations, refunds, and customer support inquiries primarily through email and live chat services.