Read Tonik Energy 609 Reviews Summary 2025

Matt Briggs rated Tonik Energy 3 stars

Edited 4 years ago

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EDIT: Since leaving my initial one star review (see below) I've been in regular contact with Tonik with the aim of resolving the issue. To their credit, the customer service has been good and I've dealt with a couple of people (namely Ravinder and Mair) who have been incredibly helpful and actually called me to see how they can support. There have been a couple of false starts around updating my direct debit amount, however the website now appears to be in some sort of working order, with meter readings and account balance being updated in line with billing dates. Of course that doesn't excuse the fiasco of the last 9 months, but they do appear to be getting their act together and have acknowledged the issue was at their end rather than mine. Fingers crossed it's smooth sailing from here on out. ------ One star is too generous. Trust me. My experience over the last 10 months has been similar to others - They have been unable to accept gas meter readings by any means (website, email or phone) despite numerous attempts from my end to resolve this issue. As a result I haven't had any statements, nor was my account balance updated. That was until today. After firing off another complaint, this time informing them that I intend to involve the Ombudsman and change supplier my Tonik portal has been miraculously updated to show that far from being nearly a grand in credit I'm now £300 in debt. I also received an email informing me they'll be happy to work out an affordable payment plan if I renew my tariff! Cowboys. Avoid.

S Jahan rated Tonik Energy 1 stars

Edited 5 years ago

Horrible experience. After 2 months they've nearly doubled the direct debit. Customer service is very poor. Takes more than two weeks to reply an email and waited few occasions more than 40 minutes to speak to a customer service advisor over the phone! Poor service there too. They got my meter number wrong since I have joined them and after sending several emails they didn't change the meter details but still over estimating my bill and adding to the credit. After arequesting for the credit to be refunded or lower the direct debit there's nothing been done. And eventually declined. Thinking of leaving them as soon as they confirm the credit balance outstanding. Queried again. Let's see. Update1: it's been 3/4 months since I posted the review. Nothing has changed. There's no reply to any of my emails. They kept on adding my credit every month and it's nearly £300 according to their estimates. I want to switch but not sure if they will do anything about the credit balance while I am no longer a customer. Update 2: at least 40 emails I have sent them as well as trying over the phone to fix the issues. Nothing has been done. Never! Always got a useless reply from them asking for the explanation and then had to explain the situation over and over again. Eventually risked canceling my direct debit in January 2020 even though I knew it might affect my credit score. Continued 3 months without paying and of course emailing them over and over again to sort out the issue. Switched in April 2020 and sent the final meter readings and demanded to give my credit back which according to their automated email should take around 3-4 weeks. But guess what, took them 8 weeks to update the final statement. Got an apology email and refund of £107. Wonder how comes this kind of company still exist in this century.

Carola Hengstenberg rated Tonik Energy 1 stars

Edited 5 years ago

I joined Tonik in July last year. Last month, they suddenly increased my monthly debit by more than 50% giving me a day's notice via email before taking the money from my account. Never ever in my life I had to pay so much for my energy bills. When I try to submit my meter readings, the website tells me they are too low!? I can't get hold of them via the phone as they are too busy. No reply to any of the emails I have sent in the last 14 days. So disappointed! Have cancelled my direct debit and switched to a different energy supplier. Update: Tonik now blocked my switch claiming I am in debit. Living in the same property and paying the exact same monthly amount of direct debit as with my previous energy provider, how is it possible that after a year with my previous energy provider I was 300 pounds in credit? Anyway, I payed what they claim I owe them and really hope they will cooperate and let me switch swiftly now. Reading through reviews of other people being blocked from switching and forced into new more expensive contracts, I am worried they might not.