Thumbtack, Inc. Reviews

Misleading Charges, Nonexistent Support – Avoid at All Costs If I could give less than one star, I would. Thumbtack’s business model is not just confusing—it borders on deceptive. I attempted to set up a Pro account and was immediately met with a barrage of automated responses and zero actual support. Despite multiple requests for a call to finalize my setup, I was routed in circles by a chatbot. The only human I was supposedly allowed to speak with—Amy Williams—never returned a single call after over a week of trying. Every attempt to reach support redirected me back to the same unhelpful loop. Here’s where it gets worse: My credit card was charged multiple times before my account was even properly activated or usable. I was told to re-enter payment info to complete setup after they had already billed me. How is it possible to charge a card you claim isn’t on file? I raised formal disputes about these charges and was told to request a refund through an app that only allows disputes if Thumbtack decides the lead qualifies—which they rarely do. Meanwhile, I could not access a single usable lead. Every one I clicked on resulted in an error prompting me to “complete another step”—aka give them more payment info. Their system is a maze of automated dead ends, unclear terms, and unverified billing. No transparency. No support. No results. The entire process felt like a trap designed to collect payments while making it nearly impossible to get help or refunds. Unless you enjoy getting charged for nothing and talking to bots, I strongly do not recommend Thumbtack. Proceed with extreme caution.

This app is the biggest lie they've ever invented. Several friends and I thought it would be good, but I paid more than $2500 in leeds and never got a job! 80% of the people are fake! Don’t use this app ! You will regret for sure !