The overall sentiment towards ThredUP, an online clothing resale service, is predominantly negative based on customer reviews. Multiple reviewers consistently cite dissatisfaction with product condition, lack of customer service responsiveness, and unfavorable return and store credit policies. Concerns over environmental claims and fairness in item valuations are also prevalent. While one review presents a parody of immense satisfaction, it does not reflect typical user experiences. Some employee reviews also express dissatisfaction with management practices and working conditions.
Common themes include complaints about poor item quality, misleading product images, unclear or costly return processes, and unresponsiveness from support teams. Employees mention inflexible management and lack of recognition during holidays. A frequently mentioned frustration involves the minimal credits provided for consigned items and challenges retrieving unsold belongings. Several reviews also question the company’s environmental commitment, noting wasteful packaging.
Overall, ThredUP is viewed with skepticism by many recent reviewers, both buyers and sellers, especially regarding transparency, product reliability, and customer support. The consensus across experiences suggests customers and employees often encounter unresolved issues, signaling that prospective users should approach ThredUP’s clothing resale services with caution.
Common themes include complaints about poor item quality, misleading product images, unclear or costly return processes, and unresponsiveness from support teams. Employees mention inflexible management and lack of recognition during holidays. A frequently mentioned frustration involves the minimal credits provided for consigned items and challenges retrieving unsold belongings. Several reviews also question the company’s environmental commitment, noting wasteful packaging.
Overall, ThredUP is viewed with skepticism by many recent reviewers, both buyers and sellers, especially regarding transparency, product reliability, and customer support. The consensus across experiences suggests customers and employees often encounter unresolved issues, signaling that prospective users should approach ThredUP’s clothing resale services with caution.
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