The overall sentiment for ThirdLove’s lingerie shop is predominantly positive, as reviewers consistently highlight attentive staff and personalized fitting sessions. Customers mention staff by name—such as Eda, Jaiden, Jasmine, Kate, and Felicia—and describe their experiences as comfortable, professional, and patient. The main criticism centers on limited in-store selection and occasionally inattentive service, with one customer recommending a competitor for broader options.
Key themes throughout the reviews include excellent customer service, especially when it comes to fittings, inclusivity of sizes, and patience during the selection process. Many shoppers felt supported and found perfectly fitting bras, with several expressing appreciation for unique options like half-cup sizes and supportive cotton bras. Staff were frequently described as helpful, kind, and willing to go above expectations, though some expressed a desire for even more plus-size options in-store.
Overall, ThirdLove enjoys a strong reputation for its bra fitting service and customer care, particularly in its physical locations. Repeat business and referrals are implied by customers eager to return. While limited selection and occasional lapses in attentiveness are noted, the company is largely regarded as a supportive and professional lingerie provider in its sector.
Key themes throughout the reviews include excellent customer service, especially when it comes to fittings, inclusivity of sizes, and patience during the selection process. Many shoppers felt supported and found perfectly fitting bras, with several expressing appreciation for unique options like half-cup sizes and supportive cotton bras. Staff were frequently described as helpful, kind, and willing to go above expectations, though some expressed a desire for even more plus-size options in-store.
Overall, ThirdLove enjoys a strong reputation for its bra fitting service and customer care, particularly in its physical locations. Repeat business and referrals are implied by customers eager to return. While limited selection and occasional lapses in attentiveness are noted, the company is largely regarded as a supportive and professional lingerie provider in its sector.
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