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The Sense Massage & Wellness Center

The Sense Massage & Wellness Center Reviews Summary

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Massage Therapists | Los Angeles, CA

1060 Vine St, Los Angeles, CA 90038, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Sense Massage & Wellness Center?

As of Mar 13, 2024, 174 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of The Sense Massage & Wellness Center's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Mar 13, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
February 17, 2024
Last updated
March 13, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Sense Massage & Wellness Center's customers had a positive experience.

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The Sense Massage & Wellness Center

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The Sense Massage & Wellness Center's customer reviews analysis

Evaluating the overall reputation of The Sense Massage & Wellness Center from the provided reviews suggests a generally positive customer experience. The mention of specific therapists like Masha, Yaya, Tom, and Brad, who are praised for their skill and technique, highlights a strong professional team. Customers consistently commend the quality of the massages, describing them as 'top-notch,' 'rejuvenating,' and 'the best damn massage' they've ever had. The facility is repeatedly described as clean, beautiful, and well-equipped, indicating a satisfactory physical environment. In terms of logistics, ease of scheduling and payment is frequently mentioned, which contributes to a hassle-free client experience. However, a starkly contrasting review raises a serious concern about inappropriate conduct by one of the therapists, which points towards a potentially significant lapse in professionalism and client safety. This singular negative review is a critical element in the overall assessment of the company's reputation, as it flags a potential risk area that requires immediate attention from the center's management.

Positive Feedback

The Sense Massage & Wellness Center appears to enjoy overwhelmingly favorable feedback, underpinned by several positive aspects. Clients praise the skill level of individual therapists, suggesting that the center employs a well-trained and adept team. Customers experience significant physical relief and relaxation, implying that the services delivered effectively fulfill their purpose. The ambiance of the center garners appreciation for its cleanliness and conduciveness to relaxation, which enhances the therapeutic experience. Another recurring positive note is the value for money, with clients feeling that the services offered are excellent given the price point. The ease of administrative processes such as scheduling and paying is also recognized, adding to a smooth customer journey and overall satisfaction with their experience.

Concerns and Threads

Among a plethora of positive reviews, a singular yet alarming negative review stands out, which could damage The Sense Massage & Wellness Center's reputation significantly. A customer's account of a disturbing experience involving inappropriate behavior by a therapist raises grave concerns about professional conduct and client safety within the center. This review starkly contrasts the positive customer feedback and suggests a potential failure in staff training or oversight. The incident not only left the client feeling violated and ashamed, but also jeopardizes the trust and reliability that other reviews have established. This negative aspect, if not isolated and addressed swiftly by the center’s management, indicates a systemic risk that could overshadow the otherwise positive customer experiences and impressions.

Frequently asked questions about The Sense Massage & Wellness Center

What types of massage therapy are available at The Sense Massage & Wellness Center?

The center offers various types of massage therapy, as evident from client reviews, such as deep tissue massage, Swedish massage, and tailor-made sessions to meet individual needs.

How do clients rate the environment and cleanliness of the facilities?

Clients have positively noted the center's environment as clean, beautiful, and well-equipped, contributing to a comfortable and soothing experience.

What steps does The Sense Massage & Wellness Center take to ensure client safety and comfort?

While the majority of reviews do not discuss specific safety measures, one serious concern was raised about inappropriate conduct. It is essential for prospective clients to inquire directly with the center regarding their safety protocols and measures to prevent such experiences.

Recent customer reviews and testimonials for The Sense Massage & Wellness Center

The Sense Massage & Wellness Center
Leila Ryndak
5-Star
a week ago
Wow! 😍 Someone I know recommended I come here for a massage with Masha, and it was better than I ever could have imagined!!! Extremely skilled therapist who went right to work. I feel like I left my appointment with a different body… The facilities are also clean, beautiful, and well-equipped. Scheduling and paying was a breeze. I can’t wait to come back!
The Sense Massage & Wellness Center
Molly Rowe
5-Star
a week ago
Love The Sense Massage and Wellness Center. The staff is wonderful. Their prices are reasonable. They are quick to call you back and schedule your appointment. Every massage therapist I have had has been EXCELLENT!!
The Sense Massage & Wellness Center
Tammi Dumas
5-Star
3 months ago
I treated myself to a deep tissue massage at this local spa, and it was absolutely rejuvenating. The therapist was highly skilled and made sure to address all my areas of tension and stress. The quality of the massage was top-notch, and I left feeling completely relaxed and revitalized. What impressed me the most was the excellent value for the price – you get a high-end spa experience without breaking the bank. I'll be making this a regular self-care destination.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
174
reviews
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About The Sense Massage & Wellness Center

Massage Therapists

We created THE SENSE to be sanctuary where you can retreat from the bustling Hollywood lifestyle and reconnect your circle of wellness between body, mind and spirit.Our certified massage therapists are committed to providing professional service and quality spa products, in a pristine and peaceful atmosphere. We offer a serene experience at a price that will leave your mind at ease.RELAX your mind & REVITALIZE your body,Welcome to THE SENSE

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