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The Sale Lab Reviews

Rated 4.3 based on 37 Reviews

Clothing Stores in Stoke-on-Trent

11, 13 Upper Mkt Sq, Hanley, Stoke-on-Trent ST1 1PU

Published on
September 10, 2025
Last updated
September 10, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of The Sale Lab's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Sale Lab?

delivery is quick and efficient

staff are helpful, friendly and always welcoming

very helpful and friendly

Always plenty of good stock

Can't give less than 5 star

Seems to be clearance bulk from River Island/ASOS/etc.

prices are cheap as chips

manager very helpful ,her name is Sharna

great service prompt

you may find some unexpected fashion

Trustguide extracts key phrases from reviews about The Sale Lab and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 10, 2025, 37 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of The Sale Lab's publicly available reviews View source

Chris White rated The Sale Lab 5 stars
4 months ago
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I've only just discovered this company, and at first i was dubious but after reading reviews which seem overly positive, i took the plunge and made a purchase. Overall, the prices are good, the quality excellent and as expected, and delivery is quick and efficient with a clear returns process. It's such a simple ask, but so few manage to get it right, but The Sale Lab really do. I'll definitely be buying a lot more from here.
Isis Whitmore rated The Sale Lab 5 stars
4 months ago
Prices are insanely good and staff are helpful, friendly and always welcoming. I am a return customer and can't wait to go back I travel two buses just to visit and it's worth it every time. Keep up the great work x
Karen Growcoot rated The Sale Lab 5 stars
4 months ago
Great staff, very helpful and friendly. Always plenty of good stock. Love this store

Reviews Summary

Customer feedback regarding The Sale Lab is predominantly positive, with reviewers highlighting competitive pricing, friendly staff, and efficient service as standouts in their experiences with this clothing retailer. Shoppers note the store offers a wide variety of branded stock at low prices, both in-store and online, and mention smooth delivery and returns processes. However, one review points out an issue with inaccurate store opening hours, and some mention inconsistent size availability.

Recurring themes across the reviews include excellent value for money, consistent professionalism and helpfulness of staff (with a special mention for a manager named Sharna), and a varied, regularly changing inventory of fashion brands. The easy returns process and straightforward shopping experience, whether purchasing online or visiting the physical shop, are frequently praised, while occasional size selection issues are also noted.

Overall, The Sale Lab is regarded as a reputable clothing store, earning repeat business and customer loyalty through its focus on affordability, staff approachability, and efficient processes. Its reliable service and positive reputation position it as a strong choice for bargain fashion shoppers in its region.
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Frequently Asked Questions About The Sale Lab

Is there a clear returns process at The Sale Lab?

Yes, reviewers indicate that The Sale Lab offers a clear and straightforward returns process with a 28-day return policy, making it easy for customers to return purchases if needed.

Do staff at The Sale Lab provide helpful service?

Yes, multiple reviews highlight that the staff are helpful, friendly, and welcoming. Both sales staff and management are specifically praised for their customer service.

Is size selection always consistent at The Sale Lab?

Size selection at The Sale Lab can be inconsistent due to the clearance model, so customers may need some luck to find specific sizes. However, there is a wide overall choice of brands and styles.

About The Sale Lab

Clothing Stores
The Sale Lab is a retail company specializing in selling fashion apparel at discounted prices. It provides a range of clothing items sourced from well-known high street brands, operating both as a physical retail outlet and an online store. The company offers products intended for various customer segments, including men, women, and children.

The company operates by purchasing clearance or surplus stock from established brands and selling them at significantly reduced rates. In-store, customers can browse a broad selection of items, though availability of sizes may vary. Online shoppers benefit from prompt delivery services and a clear returns policy. The shop is staffed by team members who handle sales, customer inquiries, and shop-floor support.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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