The Rittenhouse Spa & Club has demonstrated a mix of strengths and weaknesses based on the latest customer reviews. While the spa seems to maintain well-regarded facilities, including a sauna and pool, and employs skilled therapists, significant service inconsistencies have impacted its overall reputation. Positive experiences often highlight the proficiency of specific therapists, cleanliness of rooms, and relaxing ambiance. In contrast, the front desk service quality and communication issues have been repeatedly criticized, with some guests feeling undervalued and experiencing unprofessional interactions. There are concerns regarding appointment booking processes and lack of follow-up, which suggest systemic issues in customer service management. Additionally, while some spa services receive praise, others have fallen short of expectations due to execution not aligning with customer preferences or advertised service content.
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incredible massage therapist
top-notch facilities
excellent and highly skilled esthetician
amazing, so relaxing and rejuvenating
service fell significantly short
unprofessional and condescending attitude
lack of professionalism and communication
burning sensation on my scalp
showers were not cleaned
