The RealReal Reviews

The overall sentiment towards The RealReal as a consignment shop is generally positive, with customers highlighting both the curated atmosphere and the helpfulness of specific staff. Reviewers consistently mention staff members by name, such as Nolan, Kiyana, Brian, and Kevin, crediting them for smooth, responsive assistance and knowledgeable support during purchases and consignment transactions. However, there are concerns about pricing, with some customers perceiving significant markups and at least one report of a serious consignment pricing error that eroded trust.

Common feedback includes praise for the store's curation, the condition of items, and the ability to inspect products in person. The friendliness, professionalism, and dedication of staff are recurring themes. Conversely, a notable pattern emerges around pricing—several reviewers note consignment fees, perceived overpricing compared to retail, and the risks of having items undervalued when selling through the platform. These concerns are balanced by the benefits of secure transactions and direct item inspection.

Overall, The RealReal is regarded as a reputable provider of luxury consignment goods, particularly in NYC, with standout staff and a well-curated shopping environment. While the company earns loyalty through customer service and consistent quality, prospective shoppers and consignors should be aware of potential pricing concerns. The reputation is strong in New York City and appeals to those valuing staff expertise and in-person experiences.

The RealReal operates as a luxury consignment retailer, specializing in authenticated designer apparel, accessories, and home goods. The company offers both in-person shopping at physical locations and extensive digital retail through its online platform, catering to buyers and sellers of pre-owned high-end items.

The company authenticates consigned goods and manages the sales process from intake to final transaction. Key operational features include personalized sales support, item evaluation and verification, and regular updates on product availability. The RealReal employs knowledgeable staff to assist clients through in-store appointments, online customer service, and remote consultations.