The Range, Bournemouth Reviews

I placed an order at The Range store in Bournemouth for a Bistro set of outdoor furniture (2 chairs & a table. £149.99) which I had hoped I could enjoy during a particularly warm spell of weather. I was told delivery would be 7-10 days from order being placed. After 10 days and no delivery I attempted contact with the store by phone which proved impossible. So I went to the store (5 miles) and spoke to an assistant, who after making a call informed me they had no idea what had happened to my order but would call me the following day when they had some information. They didn’t call me as promised so from then on I communicated with their customer care service by email. Long story short, after a series of emails back and forth they admitted the order had been sent to the wrong depot, then they confessed that the courier had lost the goods. By this time it is 21 days since I paid for the item so I chose to ask for a full refund. You would think that they would find this simple and fair to do, but The Range isn’t into being fair to disappointed customers, because their “system” couldn’t work this out and was treating my case as a “returned item” which of course it wasn’t as I hadn’t received it in the first place! Note; by treating the goods as a “return” they couldn’t actually issue a refund until they had received the returned goods, but, they were “lost” in transit so this could go on and on and I would never receive a refund I was thinking. So, in desperation I got in touch with Barclaycard who will, I am sure, obtain a full refund on my behalf. The Range appears to be totally out of touch with reality in the modern world of retail. Hopeless.

Well stocked Superstore with a huge variety of items for house and garden. Also, an Iceland section offering fresh and frozen food. Huge car park on an easily accessible site close to Bournemouth and Poole.