The overall sentiment for The Range, a homewares and general goods retailer, appears to be mixed, with both positive and negative experiences reflected in customer reviews. Several reviewers encountered significant frustrations related to online orders, customer communication, and refund processes, especially when dealing with third-party suppliers. Some described the resolution process as difficult and cited problems with delayed deliveries, product quality, and ineffective customer service systems. However, other customers noted helpful and friendly staff in physical stores.
Common themes across the reviews highlight the sheer variety and scale of The Range’s offerings, with particular mention of well-stocked inventory for home, garden, and seasonal needs, as well as in-store experiences enhanced by polite and attentive staff. Nevertheless, operational weaknesses surface in interaction with customer support and store amenities, with reported lapses in communication, management, and the cleanliness of facilities like restrooms and the coffee shop.
Overall, The Range holds a reputation in the Bournemouth region as a comprehensive retail destination, especially for those seeking a wide selection and accessible location. The in-store experience, including staff helpfulness and product choice, tends to be rated positively, while the online experience and after-sales processes are clearly a pain point. Local shoppers seeking convenience frequently return, though online customers may need to manage expectations regarding support and third-party supplier issues.
Common themes across the reviews highlight the sheer variety and scale of The Range’s offerings, with particular mention of well-stocked inventory for home, garden, and seasonal needs, as well as in-store experiences enhanced by polite and attentive staff. Nevertheless, operational weaknesses surface in interaction with customer support and store amenities, with reported lapses in communication, management, and the cleanliness of facilities like restrooms and the coffee shop.
Overall, The Range holds a reputation in the Bournemouth region as a comprehensive retail destination, especially for those seeking a wide selection and accessible location. The in-store experience, including staff helpfulness and product choice, tends to be rated positively, while the online experience and after-sales processes are clearly a pain point. Local shoppers seeking convenience frequently return, though online customers may need to manage expectations regarding support and third-party supplier issues.
Read more
