Common themes across the reviews include the security and cleanliness of the parking facilities, the usefulness of the app for tracking shuttles, and options for both covered and uncovered parking. Several customers value the professionalization and streamlining of service. However, recent feedback reveals frustration with longer waits for shuttle pick-up, especially after busy travel days, leading some longtime customers to consider alternative parking options.
Overall, The Parking Spot is regarded as a reliable choice for offsite airport parking near Chicago's Midway Airport, recognized for attentive staff, user-friendly technology, and well-kept facilities. While operational challenges during peak times are noted by repeat visitors, the company maintains a strong reputation for dependable airport parking solutions in the region.