AI-powered Google Reviews Widget - FREE
Free Google reviews widget for your website
Increase sales, trust and credibility with ai.
Mike, Adam and another 21,516 have joined the waitlist.
The Parking Spot (formerly Park 'N Fly) logo

The Parking Spot (formerly Park 'N Fly) Reviews

Rated 4.9 based on 5876 Reviews

5200 W 47th St, Chicago, IL 60638, United States

Uncategorized Chicago

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment among reviewers of The Parking Spot at Midway Airport is positive, with frequent mentions of smooth drop-off and pick-up, friendly staff, and efficient processes. Many customers specifically compliment the convenience of shuttle service to and from the airport, as well as professional, courteous drivers and attendants who assist with luggage. At the same time, some users express concerns, particularly about increased wait times for shuttles during peak periods and changes since the service was acquired by a new company.

Common themes across the reviews include the security and cleanliness of the parking facilities, the usefulness of the app for tracking shuttles, and options for both covered and uncovered parking. Several customers value the professionalization and streamlining of service. However, recent feedback reveals frustration with longer waits for shuttle pick-up, especially after busy travel days, leading some longtime customers to consider alternative parking options.

Overall, The Parking Spot is regarded as a reliable choice for offsite airport parking near Chicago's Midway Airport, recognized for attentive staff, user-friendly technology, and well-kept facilities. While operational challenges during peak times are noted by repeat visitors, the company maintains a strong reputation for dependable airport parking solutions in the region.
Read more

What Customers Are Saying About The Parking Spot (formerly Park 'N Fly)?

This experience was so worry free.

Parking was a breeze

customer service was excellent

really professional, fast driving

the best part about it was the price

Service has actually improved

still as friendly as ever

making it easy to track the shuttles

well-kept facilities

Awesome 10/10

Trustguide extracts key phrases from reviews about The Parking Spot (formerly Park 'N Fly) and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of The Parking Spot (formerly Park 'N Fly)'s customers had a positive experience.

Positive
60%
Neutral
10%
Negative
30%

The Parking Spot (formerly Park 'N Fly) Ratings

1

As of Based on 5876 revies as of Jul 10, 2025

The Parking Spot (formerly Park 'N Fly) Score

60%

As of Based on 5876 revies as of Jul 10, 2025

Got a busrning question about The Parking Spot (formerly Park 'N Fly)?

Claim your profile. Tell the world about your key services, industry customers, or other valuable information.

Customer Reviews

As of Jul 10, 2025, 5876 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of The Parking Spot (formerly Park 'N Fly)'s publicly available reviews View source

She She rated The Parking Spot (formerly Park 'N Fly) 5 stars
a month ago
I recently used The Parking Spot for a trip over Memorial Day weekend. I had an early 630 am flight out of Midway Airport. I arrived at The Parking Spot around 430 am. It was well lit with a very spacious clean parking lot that also offered covered parking. Check in was easy and there was an attendant helping customers out that early in the morning! It was my first time using this service. I downloaded the app and even got 25% off first time customers. I parked my car and it was a shuttle waiting! The driver greeted me and took my bags. We picked up a couple of other people and still made great timing to the airport. When I arrived back from trip and retrieved my luggage, I followed the directions on the card given to me from the 1st driver and went to the location for the shuttle. The shuttle was waiting in plain site at the airport! No wait time. The driver took my bags and my card and we were off to take me back to car at the parking lot. This experience was so worry free. I hate asking for rides to the airport depending on people. This way I can drive myself and take myself home worry free. My car was in same condition as I left it. Good! Thank you! The Parking Spot! I will be using your services again! 🙂
Vee Food Life rated The Parking Spot (formerly Park 'N Fly) 5 stars
9 months ago
20 out of 10….I will definitely be using The Parking Spot again! I was able to easily book online. Parking was a breeze and there is a choice to book uncovered or covered parking. I selected uncovered since I knew the weather would be ok. As soon as I scanned in, the front attendant directed us to park in a certain aisle and they radioed the shuttle to follow us to our parking spot. The shuttle driver assisted us on and as we were about to start heading to the airport he saw someone else just parking and asked us if it was alright if we waited for them? I thought that was super nice because they didn’t need to ask and we went there with enough time to spare so it was no big deal. Then they got radioed to go into the covered area which was great because I wanted to see what it looked like. Chicago winters plus travel means I will be using that covered area when needed. On my flight back it arrived after midnight and we used the app to see where the shuttle was, we only waited a few minutes. The shuttle pick up for off site parking is out of door #5. Quick and easy drive directly to our spot. I had entered my payment card into the app and it was quick to scan out. I also loved there was a cooler full of water bottles in order to grab a nice cold drink on the way home!
Samruddhi Kapileshwar rated The Parking Spot (formerly Park 'N Fly) 1 stars
9 months ago
This was our second time at this location, and it was indeed the worst experience. We arrived two hours before our domestic flight, but the shuttle didn’t show up for 20 minutes. We ended up calling customer service, and then the shuttle arrived within five minutes. During pickup, the driver made multiple stops to pick up customers who were either no-shows or inconsiderate people who took five minutes to remove their luggage from their cars. It was inconsiderate of them and of the service to wait for such individuals and waste everyone’s time. There was another family with us who had been waiting along with us, and they, too, were disappointed by the ordeal. From the moment we scanned the code until we reached the airport, it took 45 minutes—an unnecessary waste of our time that forced us to rush through the airport. I’m sharing my experience for the benefit of those who have early morning flights, so they are aware of the inconvenience we faced today. We had previously booked this service for a late flight, and it was a smooth experience—but not this time.

Frequently Asked Questions About The Parking Spot (formerly Park 'N Fly)

How long do I typically have to wait for a shuttle with The Parking Spot at Midway?

Most reviewers report brief waits, with shuttles sometimes waiting on-site. However, several customers have recently experienced longer wait times, particularly during peak hours, with waits of 20 minutes or more occurring after busy travel periods.

Is the staff at The Parking Spot helpful with luggage and directions?

Yes, multiple reviews highlight that drivers routinely assist with luggage loading and unloading, and attendants help direct parking and provide clear instructions for shuttle pick-up at Midway Airport.

How does payment and exit work at The Parking Spot?

You can pay via The Parking Spot’s app or with a card on-site. The app allows you to enter payment information, making exit quick and efficient through barcode scanning at the gate.

About The Parking Spot (formerly Park 'N Fly)

Uncategorized
The Parking Spot provides offsite airport parking services for travelers using Midway Airport. The company offers both covered and uncovered parking arrangements for short-term and long-term stays, with shuttle transportation to and from airport terminals. Reservations can be made digitally via an app or website, with options for discount codes or promotional offers.

Operationally, The Parking Spot uses a combination of on-site attendants, scheduled and on-demand shuttle pick-up, and app-based tracking for user convenience. The company emphasizes customer security with fenced lots, helps travelers with luggage handling, and maintains clear signage for airport pick-up and drop-off. Payment and check-out processes are streamlined for efficiency.
Expand

How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
Own this business? email us at hello@trustguide.ai.
14060853599571881522
Show your best reviews to your future customers
95% of your customers read online reviews. Make it easy for them.
Mike, Adam and another 21,516 have joined the waitlist.