The overall company reputation for The Olive Branch appears to be mixed based on recent customer reviews. Patrons have expressed a range of experiences, with some praising the food quality, flavors, and ambiance, and others expressing dissatisfaction with aspects such as portion size, value, and service speed. A noticeable theme revolves around the portion sizes, which multiple customers found to be smaller than expected or inconsistent with prior online depictions. Additionally, there is mention of delays in service, with one customer waiting an hour for starters. Conversely, positive comments regarding the taste of the meals and the friendliness of the staff highlight a potentially inviting and enjoyable dining experience, particularly for special occasions. The variance in customer satisfaction suggests that while The Olive Branch has strong points, there are areas where expectations may not be consistently met.
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What Customers Are Saying About The Olive Branch?
Trustguide uses AI to extract key phrases from reviews about The Olive Branch and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.
Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 60% of The Olive Branch's customers had a positive experience.
Positive
60%
Neutral
0%
Negative
40%
The Olive Branch Ratings
1
As of Based on 489 revies as of Apr 25, 2024
The Olive Branch Score
60%
As of Based on 489 revies as of Apr 25, 2024
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Customer Reviews
As of Apr 25, 2024, 489 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of The Olive Branch's publicly available reviews View source
Panda888 rated The Olive Branch1 stars
2 months ago
Made a visit to this restaurant first time for a friend’s birthday. It was recommended as I had been told the food and service was very good. Unfortunately I was disappointed by the starter and main course I had ordered. On serving the starter I noticed the portions were instantly small but what was most surprisingly, it appeared one of item from the mixed seafood was reduced in size. Then on serving the main course it had happened again with one of item from the mixed grill! The point is the portions were already small and to make things worst, it was so conspicuous that some items had been deliberately reduced in portions by dividing!
It was my first visit to this restaurant and I am sorry to say it would be my last!!!
I recommend they should be more generous with their portions, as previous photo’s illustrated online did not reflect on what I was served!!!
Paul Goldthorpe rated The Olive Branch1 stars
2 months ago
Food was okay but being tapas we had to request that not everything should be brought at once. With two at a time it was nearly cold before we finished . Each dish £4.50, some not worth more than £2.00, so choose wisely.
Place was empty when we went in at 12.15 and only got two more couples while we were there.
Prefer the Olive Branch at Alwoodley.
Parking: Would be difficult to park on an evening I would think
Rahmeh Aladwan rated The Olive Branch1 stars
2 months ago
The food was sub par, the meat wasn't fresh and the bulgar was stale. The atmosphere is good but the food was just not fresh, unfortunately I wouldn't go back.
Relaxed & intimate venue serving Turkish grills & pizzas, as well as meze platters.
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How is this report generated
Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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