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Byzantium Reviews Summary

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Mediterranean Restaurants | Birmingham

11 York Rd, King's Heath, Birmingham B14 7SA

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Byzantium?

As of Apr 25, 2024, 296 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Byzantium's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

the best halloumi Saganaki

Really friendly service and tasty food

The staff was superb

Love the tapas every dish is beautiful

the food was excellent

Food was excellent

Food was as good second time round

the food was delicious

Really good food

paella was awful bland

About this report

This report was produced by Trustguide on Apr 25, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 25, 2024
Last updated
April 25, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Byzantium's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%
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Byzantium's customer reviews analysis

Byzantium's overall company reputation can be characterized by the high quality of its mixed Greek and Spanish cuisine, with specific praise for vegetarian options and several highlighted dishes such as halloumi Saganaki, pork belly, Moroccan meatballs, and chicken livers in sherry & cream. Customer experience seems to largely hinge upon the cordiality and attentiveness of the staff, which has been described as exceptional, with a few exceptions where service was perceived as lacking. Recurring themes from the customer feedback include the food's high quality and taste, friendliness of service, and a generally inviting atmosphere, despite some isolated comments about ambiance and comfort. Trends suggest that while most experiences are positive, the experience can be marred by specific issues such as dish quality inconsistencies (such as the dry pork belly and bland paella) and service missteps.

Positive Feedback

The key positives identified from Byzantium's customer feedback hone in on the excellence of the food, particularly highlighting the variety and quality of vegetarian dishes. Dishes like halloumi Saganaki, pork belly, Moroccan meatballs, and chicken livers in sherry & cream receive special mention for their taste and quality. The ambiance, while not always highlighted, seems appropriate for quieter dining times and does not detract from the food experience. Furthermore, the service is frequently described as friendly, with staff who are helpful, engaging, and able to accommodate diners without reservations. This suggests that Byzantium excels in delivering a pleasurable dining experience with high-quality cuisine and a strong sense of hospitality.

Concerns and Threads

From the negative aspects gleaned from the reviews, a primary concern for customers is the occasional inconsistency in the quality of certain dishes, such as the dry pork belly or the poorly executed paella that was described as the 'worst ever had' by one customer. Additionally, there is a note of discomfort related to the physical setting, with comments about hard seats, a cold environment, and overly bright lighting contributing to a less-than-ideal dining atmosphere. Moreover, while the staff is generally praised, there have been some negative experiences with service - notably a waiter who was perceived as unfriendly and inattentive. Such negative feedback suggests that while the core food offerings are strong, Byzantium’s overall experience could be improved with attention to consistency in food quality and ensuring a universally welcoming service.

Frequently asked questions about Byzantium

Does Byzantium offer a good selection of vegetarian options?

Yes, Byzantium has been highly praised for its excellent and varied vegetarian dishes, making it a suitable dining choice for vegetarians.

Can I visit Byzantium without a reservation?

While it is possible to dine without a reservation, as some customers have had success with this, it is advised to book in advance to ensure table availability, especially during peak times.

Are there dishes at Byzantium for those who prefer Mediterranean or Middle Eastern cuisine?

Certainly, Byzantium offers a diverse menu that includes Mediterranean and Middle Eastern-style dishes, particularly small plates and tapas that receive positive mentions from customers.

Recent customer reviews and testimonials for Byzantium

Byzantium
Sue Walnut
5-Star
a week ago
The food, a mix of Greek and Spanish, is excellent. The best halloumi Saganaki I've ever had! Very vegetarian friendly. Not much atmosphere, but it was 7pm on a Tuesday in April (there for a gig at the Hare & Hounds)
Byzantium
Dave SJA
5-Star
2 months ago
Good little find just around the corner from the Hare & Hounds. We arrived without a booking so took a chance and luckily there was a table available. Really friendly service and tasty food. We had the pork belly, steak, kebab and croquettes. Aside form the pork belly being a little dry on one piece (good crackling though) the food was really good and we cleaned our plates. Would definitely return again if in the area.
Byzantium
Nicolas Decamme
5-Star
a year ago
The staff was superb, especially our waiter He took time to discuss with us and have fun It is possible to have large tables upstairs (we were 8) Concerning the food, it was good but I expected better. Maybe « Tapas » is not the best term for every meal on the menu Service was really good and quick We had a good dinner
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
296
reviews
Excellent
Good
Average
Fair
Poor
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About Byzantium

Mediterranean Restaurants
Cosy venue serving eclectic fusion dishes inspired by North African, Spanish and Greek cuisines.
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