The Modern Milkman Reviews

Customer reviews for Modern Milkman’s milk delivery service show a predominantly negative sentiment, with several reports of recurring issues related to charges, missing items, and unresponsive customer service. While a small minority highlight positive aspects such as fresh products and satisfactory delivery, most reviewers express considerable dissatisfaction. Concerns include problems with cancelling subscriptions and difficulty reaching support.

The most common themes emerging from the feedback involve recurring billing after cancellation, unfulfilled deliveries, product quality inconsistencies, and communication breakdowns. Some customers feel the service is overpriced compared to supermarket alternatives, especially considering delivery fees and glass bottle returns. A few positive comments focus on reduced plastic use and reliable deliveries when items arrive as expected.

Overall, Modern Milkman in the UK faces significant reputational challenges, particularly regarding reliability and customer service. Persistent issues with account management and product fulfillment have eroded customer trust, with only a minority indicating satisfaction or intent to continue using the service.

Modern Milkman provides a milk delivery service, offering various dairy and non-dairy products such as milk, eggs, and butter directly to customer residences. The business emphasizes environmentally friendly packaging options, such as glass bottles, aiming to reduce plastic waste compared to traditional supermarket offerings.

The company operates a subscription and home delivery model where customers order products online for scheduled doorstep drop-offs. Deliveries are managed through recurring orders, and customers can pause, adjust, or cancel deliveries as needed. Communication is primarily handled via email and the company’s digital platform.