The Improveasy Group Reviews

Customer feedback for Improveasy Ltd, a provider of home heating and insulation services, presents a mixed reputation. Reviewers frequently highlight smooth installation processes and mention staff by name, such as Ben, Danielle, Chris, Jake, Lewis, and Caroline, for their professionalism and clear communication. However, there are repeated criticisms of after-sales service and difficulties with issue resolution, with delays in addressing problems and unreturned calls noted several times.

Common themes include thorough initial explanations, courteous installers, helpful advice on operating new systems, and the efficiency of teams completing work promptly. Many customers detail successful installations of boilers, radiators, and insulation under the ECO4 scheme, often arranged through NHS criteria. On the other hand, several negative reviews emphasize poor follow-up support, slow response to urgent issues, and concerns about persistent faults, sometimes leading customers to seek independent repairs.

Overall, Improveasy Ltd is perceived as competent in delivering initial home improvement and heating services across the UK, with strong performance from on-site staff. Yet, persistent complaints about inadequate aftercare remain a discernible weakness in their business model. This mixed feedback shapes their local reputation, signaling reliability for installations but a need for improvement in long-term customer support.

Improveasy Ltd provides home improvement services, focusing on the supply and installation of boilers, radiators, insulation, and extractor fans. The company operates within energy efficiency schemes such as ECO4, often serving customers referred through NHS criteria. Services are typically delivered in-person at residential properties across the UK.

The company manages projects through a combination of on-site assessments and installations by named staff members. The process usually begins with an explanatory home visit, followed by scheduled installation work involving heating engineers and insulation specialists. Administrative staff provide follow-up support and handle customer communications during and after the service process.