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The Gym Group London Oxford Street Reviews

Rated 4.5 based on 654 Reviews

Gyms in London

Entrance on, 120 Oxford St, Wells St, London W1D 1LT

Published on
September 21, 2025
Last updated
September 21, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of The Gym Group London Oxford Street's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Gym Group London Oxford Street?

friendly members

welcoming and friendly atmosphere

beautifully managed and organised

the best gym I’ve been to

so welcoming and the community

Nisha's classes are incredible

very approachable and helpful

best gyms - clean and well equipped

such a thoughtful thing to do

created a genuinely welcoming community

Trustguide extracts key phrases from reviews about The Gym Group London Oxford Street and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 21, 2025, 654 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of The Gym Group London Oxford Street's publicly available reviews View source

Takudzwa Karigomba rated The Gym Group London Oxford Street 5 stars
9 months ago
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Fabulous kits, friendly members, equipment is always working, gym is always tidy, music is amazing, open space. Very spacious. Good energy from the team. Thank you Aaron for joining me to the gym. Highly recommend
Diego Betancourt Castro rated The Gym Group London Oxford Street 5 stars
4 months ago
I’ve been a regular at The Gym Group Oxford Street for a while now, and I genuinely believe it’s one of the best-run gyms in central London. The space is surprisingly spacious and always kept tidy, which makes a huge difference when training during peak hours. One of the features I truly appreciate—especially during the darker months—is the abundance of natural light that floods the space. It lifts the mood instantly in the winter and makes summer workouts feel even better. What also stands out is the welcoming and friendly atmosphere. The staff and members alike are approachable, respectful, and create a positive environment. A special shoutout must go to Sarah, the General Manager. Since she took over, the overall cleanliness and organization of the gym have noticeably improved. I see her several times a day, without fail, rearranging the dumbbell racks, keeping everything in perfect order. Her presence is constant and hands-on, which speaks volumes about her leadership and commitment. She’s clearly managing the gym with great care and dedication, setting a strong example for the entire team. Highly recommend this location to anyone looking for a well-run, clean, and friendly gym in the heart of London.
Conrad Roeber rated The Gym Group London Oxford Street 5 stars
4 months ago
This has to be one of the best gyms in London, in terms of space and value. Huge, natural light, excellent equipment. You never have to queue to use the machines and there is a vast range of free weights. Beautifully managed and organised, always clean and safe, by the wonderful general manager, Sarah, who ensures you receive a very friendly welcome on each visit. Highly recommended.

Reviews Summary

The overall sentiment for The Gym Group Oxford Street is strongly positive, with reviewers highlighting the gym’s spaciousness, natural light, and cleanliness. Many specifically praise individual staff members, such as Sarah and Nisha, for their hands-on leadership and friendly approach. While most feedback is enthusiastic, some customers mention issues with vending machines and cleanliness at times, as well as isolated negative interactions with management.

The most common positive themes include the gym’s organization, staff professionalism, and the creation of a welcoming, inclusive atmosphere. Customers highly value the variety and availability of equipment, well-managed group classes, and thoughtful touches such as emergency products in the changing rooms. Frequent recognition is given to the staff’s commitment, particularly reflected in Sarah’s day-to-day involvement and the enjoyment of classes led by Nisha.

Overall, The Gym Group Oxford Street is regarded as a well-managed and community-driven fitness center in London. The consistently positive feedback about the environment, team, and facilities reinforces its strong local reputation and positions it as a reliable choice for those seeking a clean, friendly, and accessible gym experience in the city.
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Frequently Asked Questions About The Gym Group London Oxford Street

Is the gym kept clean and well-maintained?

Most reviewers note high standards of cleanliness and tidiness, with regular staff efforts to keep the space organized. However, a few have observed periods of inadequate maintenance and isolated cleanliness concerns.

What kind of atmosphere can I expect at The Gym Group Oxford Street?

The majority of reviews highlight a welcoming, inclusive, and friendly atmosphere fostered by both staff and members. Special mention is given to a sense of community and supportive engagement, especially in classes.

Are there enough machines and equipment available, even at peak hours?

Multiple reviewers confirm that the gym is spacious and well-equipped, with a broad selection of machines and free weights. Members generally do not experience waiting times for equipment, even during busy periods.

About The Gym Group London Oxford Street

Gyms
The Gym Group Oxford Street operates as a fitness center, providing gym facilities, fitness equipment, and group exercise classes to the public on a membership basis. Located in central London, it caters to a wide range of clients seeking both individual and group workout options in a spacious environment.

The company maintains its facilities through regular cleaning and organizational efforts, actively managing gym operations with on-site staff and trainers. This includes hosting scheduled group classes, providing accessible equipment, maintaining communal areas, and ensuring the availability of fitness resources and customer support during operating hours.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.