The Gym Group Edinburgh City garners a mixed to positive reputation based on recent customer reviews. Most patrons commend the gym for its variety of equipment, cleanliness, friendly staff, and convenient location in the city centre. Clients appreciate the non-crowded environment, especially outside peak hours, and the value derived from competitive membership costs. Consistent themes in positive feedback include a passion for sports and gym culture among the employees, a functional app for tracking gym occupancy and class schedules, as well as the gym's accommodating atmosphere. However, several issues require attention: unclear communication about locker policy and scale charges, potentially inaccurate scale measurements, occasional faulty or incomplete equipment, and dissatisfaction with membership cancellation protocols and access to customer service outside business hours.
The Gym Group Edinburgh City excels in several key areas, including its strategic central location, which allows easy access for city dwellers and visitors alike. Customers have highlighted the gym's extensive selection of equipment, which caters to a variety of workout preferences and allows for efficient use of the space even during off-peak hours. The availability of personal training and classes, such as the commendable deadlift class led by Charlie Memmory, has proven especially beneficial, offering personalized guidance and a deeper understanding of exercise techniques. Positive remarks also frequently mention the gym's clean environment and the supportive nature of the staff, creating an inviting and productive atmosphere. Additionally, the gym's application receives praise for its ability to show real-time gym occupancy and facilitate class bookings, augmenting the overall user experience.
Despite the general positivity, The Gym Group Edinburgh City faces criticism in areas that hinder the overall customer experience. Clients have reported dissatisfaction with unexpected locker fees and weighing scale charges. Equipment maintenance is an area of concern, with complaints about machines that are out of service, have missing parts, or have faulty mechanisms. The design of the changing room doors, resulting in near accidents, and the sudden disappearance of amenities like the gym clock are further points of frustration. Moreover, confusion and inconvenience caused by the membership cancellation process and a lack of prompt customer service, especially during supposed staffed hours, detract from the perceived quality of service delivery.
Yes, there are additional fees at The Gym Group Edinburgh City. Lockers require a personal padlock, which can be purchased for £6 at the gym, and the scales charge £1 per use.
The gym offers an extensive variety of equipment, though some customers suggest it could benefit from additional squat racks and smith machines. However, due to generally low crowd levels, especially outside of peak hours, equipment availability is typically not an issue.
The staff is often described as friendly, knowledgeable, and approachable, contributing to a good friendly atmosphere. The facilities are generally praised for being clean, well equipped and maintained, although some customers note occasional issues with machine malfunctions.
The Gym Group Edinburgh City Centre is open 24/7, offering no contract low cost membership options, so you can get in shape when it suits you. Free fitness classes every week to burn fat, boost cardio, improve muscle tone and sculpt your body. Find plenty of fitness equipment and weight machines to take your workouts to the next level. Book in with one of our experienced personal trainers to help make your fitness goals a reality. We create a relaxed and welcoming fitness environment for anyone who wants to improve their physical wellbeing, find your fit with The Gym Group today.
