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The Gym Group Edinburgh City Reviews

Rated 4.2 based on 592 Reviews

Waverley Gate Building, 2-4 Waterloo Pl, Edinburgh EH1 3EG

Gyms | Edinburgh

Published on
March 2, 2024
Last updated
March 13, 2024

Reviews Summary

The Gym Group Edinburgh City garners a mixed to positive reputation based on recent customer reviews. Most patrons commend the gym for its variety of equipment, cleanliness, friendly staff, and convenient location in the city centre. Clients appreciate the non-crowded environment, especially outside peak hours, and the value derived from competitive membership costs. Consistent themes in positive feedback include a passion for sports and gym culture among the employees, a functional app for tracking gym occupancy and class schedules, as well as the gym's accommodating atmosphere. However, several issues require attention: unclear communication about locker policy and scale charges, potentially inaccurate scale measurements, occasional faulty or incomplete equipment, and dissatisfaction with membership cancellation protocols and access to customer service outside business hours.

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What Customers Are Saying About The Gym Group Edinburgh City?

Trustguide uses AI to extract key phrases from reviews about The Gym Group Edinburgh City and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Gym Group Edinburgh City's customers had a positive experience.

Positive
Neutral
Negative

The Gym Group Edinburgh City Ratings

1

As of Based on 592 revies as of Mar 02, 2024

The Gym Group Edinburgh City Score

As of Based on 592 revies as of Mar 02, 2024

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Customer Reviews

As of Mar 13, 2024, 592 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of The Gym Group Edinburgh City's publicly available reviews View source

Nadiia Bedrina rated The Gym Group Edinburgh City 1 stars
3 weeks ago
Today marked my inaugural visit to this gym establishment. While the facilities are commendable, boasting an array of equipment, there were two rather peculiar occurrences. 1. Accessing the locker necessitates the purchase of a £6 lock or bringing one's own, a detail not communicated in advance. 2. Furthermore, the scales require payment of £1. The results, captured in the attached photo, indicate a weight measurement that may be accurate, yet my stature is evidently not 1.11m (but rather 1.62m).
George Chuter rated The Gym Group Edinburgh City 1 stars
2 days ago
Good selection of kit. Went there on a day pass when visiting Edinburgh. Price was about average for day passes at other places. Good facilities and plenty of lockers. Bring your own padlock. Could maybe do with a few more squat racks, but I may be being a bit fussy!
Todor Bozhinov rated The Gym Group Edinburgh City 1 stars
2 days ago
This gym is perfectly located in the city centre, yet it's not very crowded - at least that's my experience, being an off-peak member and trying to visit as early as possible. The monthly cost is very competitive and provides access to great facilities and equipment - there are plenty of benches, weight sets, machines and mats for every type of exercise. Make sure to bring your own padlock for the lockers. There's also a regular schedule of classes on different exercises, where one of the trainers will walk you through the best technique in order to avoid injuries. On my first day I signed up for the dead lift class with Charlie Memmory and despite the fact that I was the only one taking the class that day, he did a great job of showing how to do it properly, explaining what's the purpose of the exercise and how to embed it in my routine over time - very valuable coaching. They also have a very good app where you can see how many people are in the gym in real time, a list of all upcoming classes, as well as record and track your exercise. The staff is friendly and helpful and the gym is always clean, which provides for a great welcoming atmosphere. The people working here are definitely passionate about sports and gym culture.

Frequently Asked Questions About The Gym Group Edinburgh City

Are there any additional fees for facilities such as lockers or scales at The Gym Group Edinburgh City?

Yes, there are additional fees at The Gym Group Edinburgh City. Lockers require a personal padlock, which can be purchased for £6 at the gym, and the scales charge £1 per use.

Does the gym have a sufficient amount of equipment during peak hours?

The gym offers an extensive variety of equipment, though some customers suggest it could benefit from additional squat racks and smith machines. However, due to generally low crowd levels, especially outside of peak hours, equipment availability is typically not an issue.

What are the staff and facilities like at The Gym Group Edinburgh City?

The staff is often described as friendly, knowledgeable, and approachable, contributing to a good friendly atmosphere. The facilities are generally praised for being clean, well equipped and maintained, although some customers note occasional issues with machine malfunctions.

About The Gym Group Edinburgh City

Gyms

The Gym Group Edinburgh City Centre is open 24/7, offering no contract low cost membership options, so you can get in shape when it suits you. Free fitness classes every week to burn fat, boost cardio, improve muscle tone and sculpt your body. Find plenty of fitness equipment and weight machines to take your workouts to the next level. Book in with one of our experienced personal trainers to help make your fitness goals a reality. We create a relaxed and welcoming fitness environment for anyone who wants to improve their physical wellbeing, find your fit with The Gym Group today.

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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.