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The Gym Group Edinburgh City
The Gym Group Edinburgh City

The Gym Group Edinburgh City Reviews Summary

Gyms | Edinburgh

What do customers say about The Gym Group Edinburgh City?

As of Mar 02, 2024, 592 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Verified by
Souad Boumerar
Published on
March 2, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
Positive
Neutral
Negative
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
592
reviews
Excellent
Good
Average
Fair
Poor
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

The Gym Group Edinburgh City's customer reviews analysis

The Gym Group Edinburgh City garners a mixed to positive reputation based on recent customer reviews. Most patrons commend the gym for its variety of equipment, cleanliness, friendly staff, and convenient location in the city centre. Clients appreciate the non-crowded environment, especially outside peak hours, and the value derived from competitive membership costs. Consistent themes in positive feedback include a passion for sports and gym culture among the employees, a functional app for tracking gym occupancy and class schedules, as well as the gym's accommodating atmosphere. However, several issues require attention: unclear communication about locker policy and scale charges, potentially inaccurate scale measurements, occasional faulty or incomplete equipment, and dissatisfaction with membership cancellation protocols and access to customer service outside business hours.

Positive Feedback

The Gym Group Edinburgh City excels in several key areas, including its strategic central location, which allows easy access for city dwellers and visitors alike. Customers have highlighted the gym's extensive selection of equipment, which caters to a variety of workout preferences and allows for efficient use of the space even during off-peak hours. The availability of personal training and classes, such as the commendable deadlift class led by Charlie Memmory, has proven especially beneficial, offering personalized guidance and a deeper understanding of exercise techniques. Positive remarks also frequently mention the gym's clean environment and the supportive nature of the staff, creating an inviting and productive atmosphere. Additionally, the gym's application receives praise for its ability to show real-time gym occupancy and facilitate class bookings, augmenting the overall user experience.

Concerns and Threads

Despite the general positivity, The Gym Group Edinburgh City faces criticism in areas that hinder the overall customer experience. Clients have reported dissatisfaction with unexpected locker fees and weighing scale charges. Equipment maintenance is an area of concern, with complaints about machines that are out of service, have missing parts, or have faulty mechanisms. The design of the changing room doors, resulting in near accidents, and the sudden disappearance of amenities like the gym clock are further points of frustration. Moreover, confusion and inconvenience caused by the membership cancellation process and a lack of prompt customer service, especially during supposed staffed hours, detract from the perceived quality of service delivery.

Frequently asked questions about The Gym Group Edinburgh City

Are there any additional fees for facilities such as lockers or scales at The Gym Group Edinburgh City?

Yes, there are additional fees at The Gym Group Edinburgh City. Lockers require a personal padlock, which can be purchased for £6 at the gym, and the scales charge £1 per use.

Does the gym have a sufficient amount of equipment during peak hours?

The gym offers an extensive variety of equipment, though some customers suggest it could benefit from additional squat racks and smith machines. However, due to generally low crowd levels, especially outside of peak hours, equipment availability is typically not an issue.

What are the staff and facilities like at The Gym Group Edinburgh City?

The staff is often described as friendly, knowledgeable, and approachable, contributing to a good friendly atmosphere. The facilities are generally praised for being clean, well equipped and maintained, although some customers note occasional issues with machine malfunctions.

Recent customer reviews and testimonials for The Gym Group Edinburgh City

The Gym Group Edinburgh City
Nadiia Bedrina
1-Star
3 weeks ago
Today marked my inaugural visit to this gym establishment. While the facilities are commendable, boasting an array of equipment, there were two rather peculiar occurrences. 1. Accessing the locker necessitates the purchase of a £6 lock or bringing one's own, a detail not communicated in advance. 2. Furthermore, the scales require payment of £1. The results, captured in the attached photo, indicate a weight measurement that may be accurate, yet my stature is evidently not 1.11m (but rather 1.62m).
The Gym Group Edinburgh City
George Chuter
1-Star
2 days ago
Good selection of kit. Went there on a day pass when visiting Edinburgh. Price was about average for day passes at other places. Good facilities and plenty of lockers. Bring your own padlock. Could maybe do with a few more squat racks, but I may be being a bit fussy!
The Gym Group Edinburgh City
Todor Bozhinov
1-Star
6 months ago
This gym is perfectly located in the city centre, yet it's not very crowded - at least that's my experience, being an off-peak member and trying to visit as early as possible. The monthly cost is very competitive and provides access to great facilities and equipment - there are plenty of benches, weight sets, machines and mats for every type of exercise. Make sure to bring your own padlock for the lockers. There's also a regular schedule of classes on different exercises, where one of the trainers will walk you through the best technique in order to avoid injuries. On my first day I signed up for the dead lift class with Charlie Memmory and despite the fact that I was the only one taking the class that day, he did a great job of showing how to do it properly, explaining what's the purpose of the exercise and how to embed it in my routine over time - very valuable coaching. They also have a very good app where you can see how many people are in the gym in real time, a list of all upcoming classes, as well as record and track your exercise. The staff is friendly and helpful and the gym is always clean, which provides for a great welcoming atmosphere. The people working here are definitely passionate about sports and gym culture.
Read all reviews
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
592
reviews
Excellent
Good
Average
Fair
Poor

About The Gym Group Edinburgh City

Gyms

The Gym Group Edinburgh City Centre is open 24/7, offering no contract low cost membership options, so you can get in shape when it suits you. Free fitness classes every week to burn fat, boost cardio, improve muscle tone and sculpt your body. Find plenty of fitness equipment and weight machines to take your workouts to the next level. Book in with one of our experienced personal trainers to help make your fitness goals a reality. We create a relaxed and welcoming fitness environment for anyone who wants to improve their physical wellbeing, find your fit with The Gym Group today.

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