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The Gym Group Liverpool Great Homer Street Reviews

Rated 4.7 based on 863 Reviews

Unit 1 Block A, Great Homer St, Liverpool L5 3LQ

Gyms Liverpool

Published on
February 10, 2024
Last updated
June 18, 2025

Reviews Summary

The overall sentiment from customers of The Gym Group at Great Homer Street is strongly positive, with multiple reviewers consistently highlighting the exceptional friendliness, professionalism, and approachability of both management and staff. Recurring praise is directed toward Franny, the general manager, for fostering a welcoming environment and ensuring members feel valued and supported. Facilities, equipment variety, and cleanliness are also commonly noted as strengths, while no significant criticisms are present in the reviews analyzed.

Main reputation themes that surface include reliable and attentive staff, accessible and knowledgeable personal trainers, and a consistently inclusive atmosphere that embraces members of varying abilities and ages. Customers appreciate the prompt maintenance of equipment, a wide range of classes and weights, and frequent mentions of staff going above and beyond expectations. The sense of community and support, especially attributed to specific team members like Franny, Jamie Watt, and Norbert, is a repeated highlight across feedback.

Overall, The Gym Group at Great Homer Street is regarded as a dependable and community-focused fitness center within its region. Customer loyalty, ongoing engagement, and continuous positive references to approachable and supportive staff reinforce its strong local reputation. No substantial negative feedback appears, which underscores a consistent pattern of customer satisfaction and operational excellence in this location.
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What Customers Are Saying About The Gym Group Liverpool Great Homer Street?

staff are amazing and always at hand

warm, welcoming, and incredibly supportive

welcoming, clean, and well-maintained

equipment itself is excellent

friendliest staff

staff is engaged and educated

staff are super friendly

great community vibe to it

super welcoming and inclusive vibe

always clean and tidy

Trustguide extracts key phrases from reviews about The Gym Group Liverpool Great Homer Street and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of The Gym Group Liverpool Great Homer Street's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

The Gym Group Liverpool Great Homer Street Ratings

5

As of Based on 863 revies as of Feb 10, 2024

The Gym Group Liverpool Great Homer Street Score

100%

As of Based on 863 revies as of Feb 10, 2024

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Customer Reviews

As of Jun 18, 2025, 863 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of The Gym Group Liverpool Great Homer Street's publicly available reviews View source

rachel hughes rated The Gym Group Liverpool Great Homer Street 5 stars
a month ago
Been going the gym group great Homer street since it opened, the staff are amazing and always at hand if you need any guidance or advice. Big shout out to Franny the manager who has been there since day one and has created a warm and welcoming atmosphere for all the members! He always goes above and beyond to ensure all the members are looked after, half of us wouldn’t go if it wasn’t for Franny he’s an amazing manger friendly and approachable. There is plenty of kit and classes to choose from. Members are also lovely and welcoming. I wouldn’t train anywhere else the gym group and its staff and helped me transform my body and mind. Big up the gym group greaty coz it’s boss 🙌
Samantha Engelbrecht rated The Gym Group Liverpool Great Homer Street 5 stars
a month ago
I couldn’t be happier with my experience at The Gym Group! The atmosphere is consistently warm, welcoming, and incredibly supportive, which I believe creates a sense of community that is truly motivating. The trainers are absolutely fantastic, not only are they incredibly knowledgeable, but they’re also genuinely approachable and always willing to go above and beyond to help with anything you need. I especially love the new Hyrox classes they’ve introduced. They’re challenging yet so much fun—exactly what I needed to take my fitness journey to the next level. The Gym Group really knows how to make working out enjoyable and rewarding, and I can’t recommend them enough!
Elaheh Sina rated The Gym Group Liverpool Great Homer Street 5 stars
a month ago
I’ve been going to The Gym for a while now, and I’m genuinely happy with the experience. The atmosphere is welcoming, clean, and well-maintained, with a great range of equipment to suit all fitness levels. I’d especially like to mention Norbert, one of the personal trainers. He’s incredibly knowledgeable, professional, and genuinely passionate about helping people reach their goals. His workouts are challenging but always tailored to my needs, and he keeps me motivated and progressing. Also, a big shoutout to Marcela from the staff — she’s always friendly, helpful, and creates such a positive vibe every time I walk in. Her energy makes a big difference and adds to the overall great environment of the gym. Highly recommend this place to anyone looking for a supportive and efficient fitness space!

Frequently Asked Questions About The Gym Group Liverpool Great Homer Street

Is there a good variety of equipment and classes at The Gym Group Great Homer Street?

Yes, customers consistently report a wide range of equipment and multiple classes available, including specialized options like Hyrox. The gym regularly updates and maintains its facilities to ensure diverse workout opportunities.

How does The Gym Group support members of different fitness levels?

Reviewers note that the gym welcomes members of all ages and abilities, with staff and personal trainers offering tailored support and guidance to help individuals progress, regardless of their starting point.

What role do staff members play in the gym experience?

Staff at The Gym Group, especially the management, are frequently mentioned for their friendliness, approachability, and commitment to creating an inclusive, supportive environment. Staff assist with guidance, maintenance, and fostering a community atmosphere.

About The Gym Group Liverpool Great Homer Street

Gyms
The Gym Group is a fitness center that provides members with access to a range of exercise equipment, personal training services, and group classes. Operating in the fitness and wellness industry, it offers on-site facilities where clients can work out independently or participate in trainer-led activities.

The company operates through a membership-based system, maintaining a well-equipped environment with diverse workout options. Its staff includes qualified personal trainers who deliver customized fitness instruction, while regular equipment servicing and open member support are part of its operational workflow. Cleanliness and organization are prioritized throughout the facility.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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