The Contact Company Queensgate Reviews

Customer feedback for this company, which provides call centre services, is predominantly negative according to the most recent reviews. Reviewers consistently highlight issues relating to the work environment, management behavior, and operational practices. Some individuals describe the company as unprofessional, with references to staff swearing, substandard food, and hostile management practices. However, a small minority mention positive encounters, particularly around hospitality and prompt responses.

Common feedback includes concerns about the treatment of employees and workplace culture, such as bullying, racism, and violation of health guidelines. Several reviewers criticize the organization's management and operational focus, pointing out profit-driven motives, lack of union representation, and poor support for staff. While two reviews note good food and friendly communication, these are outliers compared to the recurrent negative themes.

Overall, this call centre organization is regarded as having a challenging and problematic reputation among reviewers. The negative commentary spans both management and general working conditions, with only isolated mentions of positive aspects. These patterns suggest a need for significant improvement in staff relations and workplace standards to improve perception in the region.

This company operates in the call centre industry, providing inbound and outbound customer service or sales support via telephone or digital channels. Its core offering typically includes handling client inquiries, managing accounts, or conducting campaigns for various organizations through centralized communication operations.

The company relies on a team-based structure, with staff organized under team leaders and operational managers. Processes involve responding to customer contacts, meeting productivity targets, and adhering to set scripts or guidelines. The operational model emphasizes efficiency, shift coverage, and direct supervision to maintain workflow continuity.