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The Airbrush Company Ltd Reviews

Rated 4.9 based on 52 Reviews

Music & Instruments in Lancing

79 Marlborough Rd, Lancing BN15 8UF

Published on
September 7, 2025
Last updated
September 7, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of The Airbrush Company Ltd's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About The Airbrush Company Ltd?

works perfectly now

helped me a lot

Excellent service!

exceptional throughout

Excellent customer service, knowledgeable and professional staff!

amazing service, advice and help

the return was excellent

excellent knowledge

really helpful and friendly

Awesome experience with the team

Trustguide extracts key phrases from reviews about The Airbrush Company Ltd and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Sep 07, 2025, 52 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of The Airbrush Company Ltd's publicly available reviews View source

Aaron McCracken rated The Airbrush Company Ltd 5 stars
a month ago
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Sent my Iwata Neo CN to these guys and it works perfectly now, would highly recommend their services!
Stephen Harrington rated The Airbrush Company Ltd 5 stars
3 weeks ago
Very helpful and knowledgeable good advice which helped me a lot
Nick Andrews-Faulkner rated The Airbrush Company Ltd 5 stars
3 weeks ago
Excellent service! After several years I have taken up scale modelling again and decided to purchase an airbrush. Following much research I visited The Airbrush Company where Rosemary talked me through what was available and the benefits and disadvantages of some of the products. There was no hard sell and I feel confident that I have bought a good entry level airbrush and compressor that didn't break the bank and that I will enjoy learning to use and producing better modelling outcomes. Thank you also to Sarah for the rapid processing of the paperwork... And, several months later...many thanks to Alex for advice over the phone, he saved me a lot of money, but still got an order for an item which should assist in getting a good paint result. The interim fix was successful too. Great customer service.

Reviews Summary

Overall, customer feedback for The Airbrush Company is overwhelmingly positive, with reviewers repeatedly highlighting strong customer service, technical expertise, and helpful staff. Notable mentions of employees like Rosemary, Lisa, Sarah, and Alex emphasize direct, knowledgeable engagement and problem-solving skills. While a few critiques address minor fulfillment errors, these are always matched by praise for swift and professional resolution.

Recurring themes across the reviews include outstanding communication, technical product guidance for both beginners and experienced users, and efficient after-sales support such as repairs and replacements. Customers note seamless experiences with order processing, shipping speeds, and the breadth of the store’s product selection. Several reviewers detail successful outcomes from seeking advice for unique problems or product repairs, further reinforcing trust.

In summary, The Airbrush Company has built a strong local reputation as a reliable airbrush supply shop, distinguished by highly responsive, knowledgeable service and specialist advice. Their consistent performance and genuine client support position them as a reputable choice within their industry and region.
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Frequently Asked Questions About The Airbrush Company Ltd

Do The Airbrush Company staff offer product advice for beginners?

Yes, reviews mention that staff provide patient, detailed guidance for beginners, helping customers choose suitable airbrushes and compressors without any pressure to purchase high-end products.

How does The Airbrush Company handle mistakes or returns?

Customers report that order errors, such as receiving incorrect parts, are addressed quickly and professionally. The company provides rapid responses, postage refunds, and express delivery of correct items.

Does The Airbrush Company offer repair services for airbrushes?

Yes, reviewers note that the company provides airbrush repair services, with positive experiences regarding both the repair quality and turnaround time.

About The Airbrush Company Ltd

Music & Instruments
The Airbrush Company is a retailer specializing in airbrushes, compressors, and related accessories for scale modeling and art applications. The business supplies both new products and repair services for equipment like IWATA airbrushes, catering to hobbyists and professionals through both online and in-store channels.

Operations involve providing detailed technical guidance, product recommendations, and customer support via phone, email, and in-person consultations. The company handles product issues, carries out repairs, manages returns and replacements, and processes orders promptly, including express shipping and efficient administrative handling.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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