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Hobgoblin Music London
Hobgoblin Music London

Hobgoblin Music London Reviews Summary

Music & Instruments | London

What do customers say about Hobgoblin Music London?

As of Jan 12, 2024, 347 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Source: This report was produced by TrustGuide based on a randomly selected sample of 10 publicly available reviews, sorted by relevance. See source

Created by
Trustguide AI
Published on
January 12, 2024
Last updated
March 13, 2024

Overall Reputation

Based on the selected reviews, Trustguide has assessed this business as follows:
TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
347
reviews
Excellent
Good
Average
Fair
Poor
Customer Satisfaction Rate
Positive
Neutral
Negative
Trustguide uses AI for unbiased and objective review summaries. We strive for accuracy but aren't responsible for source material or decision outcomes.

Hobgoblin Music London's customer reviews analysis

The evaluations derived from the latest reviews of Hobgoblin Music London delineate an overwhelmingly positive reputation, both in terms of customer service and the breadth of their inventory, particularly for those interested in folk music and traditional instruments. Patrons commend the store for its extensive selection of unique instruments, like harps, hammered dulcimers, accordions, percussion, guitars, and violins. Staff interactions stand out with frequent descriptions of helpful, knowledgeable, and amicable behavior, enhancing the overall customer experience. The inviting atmosphere, where customers are encouraged to try out instruments without pressure, contributes to the shop's charm and perceived value. The central London location is notable for delivering services and products at competitive prices, leading to recommendations and a sentiment that Hobgoblin is a cornerstone in London's music shop landscape. Furthermore, the store's ability to cater to specific needs with items like band pickup mics for acoustic violins amalgamates into a reputation of reliability for musicians' requirements.

Positive Feedback

Positive aspects frequently highlighted in customer feedback for Hobgoblin Music London include: (1) Excellent customer service, marked by patience, helpfulness, and sound knowledge from the staff, which allows for an agreeable shopping and learning experience; (2) A significant variety of instruments, specifically catering to the folk music community, giving the shop a unique standing in London's retail music landscape; and (3) An environment that encourages trying out instruments and fosters a comfortable, non-judgemental atmosphere. Besides the brick-and-mortar store's strengths, the convenience and efficiency of the reservation system are commended, highlighting the shop's commitment to customer satisfaction. Price point is another positive note, with the central location offering value that exceeds customer expectations.

Concerns and Threads

Based on the provided reviews, it is difficult to pinpoint any negative aspects, as customers largely shared highly favorable experiences with Hobgoblin Music London. There seems to be a unanimous appreciation for both the selection and the staff, with no overt complaints or areas of dissatisfaction mentioned. However, one might infer that for non-locals, the sole lament is the distance that precludes them from frequenting the establishment for regular purchases or music lessons. This represents less a negative reflection on the company and more of a desired expansion of its accessibility or additional similar outlets.

Frequently asked questions about Hobgoblin Music London

Does Hobgoblin Music London offer a wide selection of instruments?

Yes, Hobgoblin Music London is known for its extensive selection of unique instruments including folk and traditional instruments such as harps, dulcimers, accordions, percussion, guitars, and violins.

Can I try instruments at the store?

Certainly, the store encourages customers to try out the instruments on display, creating a fun and welcoming atmosphere without making customers feel judged or self-conscious.

Are the staff at Hobgoblin Music London knowledgeable and helpful?

The staff at Hobgoblin Music London have received high praise for their knowledge and expertise in music, as well as their approachable and helpful attitude, assisting customers with their musical needs and questions.

Recent customer reviews and testimonials for Hobgoblin Music London

Hobgoblin Music London
Christos Nikolis
5-Star
5 months ago
Thank you for your fantastic customer service, your patience and sound recommendations! (pun not intended :) ) Excellent shop full of surprises for the adventurous musician. Harps of various sizes, hammered dulcimers, accordions, percussion, as well as a plethora of other folk instruments; guitars and violins on top of that. Hobgoblin is a must-go.
Hobgoblin Music London
Rolandas Bauža
5-Star
8 months ago
Great service, I’ve been there a couple of times to buy guitar strings, instruments, percussions, and also to fix the bass, they’ve always been extremely helpful and never disappointed. Very good price for the service especially considering the fact they’re located in central London. Totally recommend them.
Hobgoblin Music London
Miriam Pancheva
5-Star
a month ago
One of London’s top music shops for sure! They had exactly what I needed: the band pickup mic for my acoustic violin. I called them up the day before to check if they had it in stock, luckily they did so I reserved it and went in the next day to buy and pick up! Thank you dear musician colleagues who work here, you were wonderful 🎶🎻🎙️
Read all reviews

About Hobgoblin Music London

Music & Instruments

New & used musical instrument shop with an emphasis on acoustic & hard-to-find equipment.

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