Teladoc Health Reviews

The overall sentiment expressed by customers regarding Teladoc health services is predominantly negative, with a few exceptions highlighting positive individual experiences. Reviewers consistently cite issues with customer support, unclear service limitations (particularly regarding age restrictions), and dissatisfaction with both communication and billing practices. There are occasional positive mentions, such as prompt consultations and helpful professionals, but these are outweighed by reports of unhelpful outcomes and lack of follow-up.

Common feedback includes repeated frustration with prescription handling, lack of service transparency, and unsatisfactory resolution by the support team. Customers frequently mention unexpected service limitations, lengthy hold times, and problems obtaining refunds when the expected care is not provided. The negative reviews are often detailed, with users expressing regret and concern for patient safety or calling Teladoc’s process unresponsive and lacking empathy.

Overall, Teladoc’s reputation as an online healthcare provider is marked by inconsistency, with the majority of customers reporting distrust in customer service and transparency. While a minority appreciate the speed and convenience, the prevailing view reflects significant communication gaps and unmet expectations, largely overshadowing the positive aspects of the virtual care experience.

Teladoc Health is a digital healthcare provider that offers virtual consultations with licensed medical professionals. Its primary service is connecting patients to doctors and physician assistants via phone or video from remote locations, aiming to deliver timely medical advice, diagnoses, and, where appropriate, prescriptions.

The company operates through a remote, app- and web-based platform where customers create accounts, select from available health services, and schedule virtual appointments. Patient information is preloaded for doctors’ review, and appointments are typically coordinated quickly. Teladoc processes billing electronically and uses secure communication channels for documentation and follow-up.