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TaxSlayer Reviews

Rated 3.9 based on 291 Reviews

945 Broad St, Augusta, GA 30901, United States

Tax Service Augusta

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment in customer reviews for TaxSlayer’s tax preparation service is strongly positive, with users noting an easy-to-navigate interface, reliable functionality, and cost-effectiveness. Reviewers consistently mention smooth e-filing, quick turnaround for refunds, and helpful features like guided data entry and the ability to auto-fill previous year data. Some users mention small navigation challenges and state-related form placement, but these issues are generally viewed as minor or manageable within the broader context of satisfaction.

Frequent praise centers on TaxSlayer’s usability, clarity of prompts, and affordability compared to similar software. Many customers report years of repeat use and highlight responsive customer service for technical or process questions. Positive experiences include accessible support, transparent pricing (especially for state and federal returns), and flexible plan upgrades based on complexity. There are rare mentions of issues with third-party banking partners, but these are exceptions rather than the rule.

In summary, TaxSlayer is regarded as a dependable and well-priced option for tax preparation, supported by repeat business from users across various experience levels. The reputation for clear processes, responsive support, and continual improvements positions TaxSlayer as an effective solution in the tax software space.
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What Customers Are Saying About TaxSlayer?

navigation is very good

made it so easy

very easy

easy to navigate

the Taxslayer customer service is great

the program is easy to use

it's been great and hassle free

User friendly with guided data entry

never had any audit issues

answered quickly with clear and concise information

Trustguide extracts key phrases from reviews about TaxSlayer and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of TaxSlayer's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%

TaxSlayer Ratings

4

As of Based on 291 revies as of Jul 10, 2025

TaxSlayer Score

90%

As of Based on 291 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 291 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of TaxSlayer's publicly available reviews View source

Neal Young rated TaxSlayer 4 stars
3 months ago
Generally good. I use the Schedule C version. Sometimes difficult to navigate but so is the tax code. One example of being a little difficult: the Feds no longer allow deduction of charges for financial services management fees but my state does. I saw the fields to enter the fees but skipped it. When I went to find it later, I looked and looked in the State section. Not in State, it is in the Fed section. However, In general, the navigation is very good. The cost is very reasonable. I used it last year and this year and will use it again next year. If you ask, Taxslayer will give you the 1040-ES for filing your quarterly estimates. Some nice improvements over last year and I expect there will be improvements next year.
maryanna cunningham rated TaxSlayer 5 stars
2 months ago
I greatly appreciate how easy it was to do my taxes also when I made errors What’s understandable and very helpful! I went to a other website before I came to this one, and I was just completely confused. This one made it so easy easily understood easy to correct and easy to file. I’ll be back next year thank you. Great job.
Brent Stamps rated TaxSlayer 4 stars
2 months ago
Worked well and did the job. I was used to software that asks me questions but that software was up to a minimum $129 for my simple return so I went with TaxSlayer this year. Once I caught on to the format it was very easy. While it was cheaper than last year they do charge more for the state return than the federal return but I still saved money over last year

Frequently Asked Questions About TaxSlayer

How easy is it to use TaxSlayer for tax preparation?

Reviews indicate that TaxSlayer is easy to navigate, with guided data entry, clear prompts, and explanations for each section. Customers are able to save progress, return later, and move back and forth between sections as needed.

What kind of customer support does TaxSlayer provide?

TaxSlayer offers customer support that is frequently described as responsive and helpful. Support can help resolve issues or clarify questions, particularly when using premium plans that include access to live representatives.

Can I use data from previous years when filing with TaxSlayer?

Yes, TaxSlayer allows users to carry forward forms and auto-fill data from prior year tax returns. This helps streamline the filing process and minimizes manual data entry for returning customers.

About TaxSlayer

Tax Service
TaxSlayer provides tax preparation software designed to assist individuals with filing their federal and state tax returns online. The company operates within the financial technology industry, offering both self-service and premium plans that enable users to file taxes digitally.

TaxSlayer functions as a web-based platform with guided data entry, optional live support, and features like auto-filling from prior returns. Users can choose between different plans based on return complexity, access previous documents, and receive notifications regarding return status and refund updates.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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