TaxRise Inc. Reviews

The overall sentiment toward TaxRise’s tax resolution service appears largely positive with substantive negative feedback. Reviewers often express gratitude for specific staff, highlighting professionalism, thorough guidance, and patience, especially naming agents like Amber, Marvin, Tammy, and Shah. Several reviews indicate relief from stressful tax situations and value clear, responsive communication. However, negative experiences around lack of results, delayed refunds, and difficulty reaching agents are also present, indicating inconsistencies in customer support and service follow-through.

The most consistent themes in the reviews center on individual staff members’ expertise and personal touch, with many clients feeling supported throughout the resolution process. Positive mentions of employee knowledge, efficiency, and careful explanation are recurring, as are shout-outs for prompt follow-up and maintaining communication. Yet, two customers detail extended frustration with process delays and unmet promises, notably regarding refunds and case outcomes—suggesting areas where process reliability may need improvement.

Overall, TaxRise holds a reputation as a tax service firm where individual employees often deliver reassuring and professional support, creating positive experiences for many clients. Still, clients in the U.S. should be aware of occasional breakdowns in communication and refund processing. The company’s reputation is defined by outstanding personal service coupled with some operational inconsistencies.

TaxRise provides tax resolution and advisory services, assisting individuals with IRS-related tax issues such as back taxes and payment plans. The company operates within the financial services sector, focusing on helping clients communicate with tax authorities and settle outstanding tax obligations through expert guidance and structured negotiation.

TaxRise operates through a team structure, assigning specialized representatives to client accounts. Clients interact directly with knowledgeable team members throughout the engagement. The workflow involves initial consultation, ongoing communication with assigned contacts, and step-by-step process management to address each customer’s individual tax situation and drive resolution efficiently.