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TaxRise Inc. Reviews

Rated 4.7 based on 9081 Reviews

19900 MacArthur Blvd Suite 400, Irvine, CA 92612, United States

Tax Service Irvine

Published on
July 10, 2025
Last updated
July 10, 2025

Reviews Summary

The overall sentiment toward TaxRise’s tax resolution service appears largely positive with substantive negative feedback. Reviewers often express gratitude for specific staff, highlighting professionalism, thorough guidance, and patience, especially naming agents like Amber, Marvin, Tammy, and Shah. Several reviews indicate relief from stressful tax situations and value clear, responsive communication. However, negative experiences around lack of results, delayed refunds, and difficulty reaching agents are also present, indicating inconsistencies in customer support and service follow-through.

The most consistent themes in the reviews center on individual staff members’ expertise and personal touch, with many clients feeling supported throughout the resolution process. Positive mentions of employee knowledge, efficiency, and careful explanation are recurring, as are shout-outs for prompt follow-up and maintaining communication. Yet, two customers detail extended frustration with process delays and unmet promises, notably regarding refunds and case outcomes—suggesting areas where process reliability may need improvement.

Overall, TaxRise holds a reputation as a tax service firm where individual employees often deliver reassuring and professional support, creating positive experiences for many clients. Still, clients in the U.S. should be aware of occasional breakdowns in communication and refund processing. The company’s reputation is defined by outstanding personal service coupled with some operational inconsistencies.
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What Customers Are Saying About TaxRise Inc.?

truly exceptional

extremely helpful with her professional knowledge

well spoken easy to understand

very professional, compassionate and understanding

knowledge and patience

excellent job

absolutely amazing

handled the call and any questions

Trustguide extracts key phrases from reviews about TaxRise Inc. and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of TaxRise Inc.'s customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%

TaxRise Inc. Ratings

5

As of Based on 9081 revies as of Jul 10, 2025

TaxRise Inc. Score

70%

As of Based on 9081 revies as of Jul 10, 2025

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Customer Reviews

As of Jul 10, 2025, 9081 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of TaxRise Inc.'s publicly available reviews View source

Aaron Davis rated TaxRise Inc. 3 stars
6 days ago
They don't offer any meaningful resolution to your taxes. They also don't honor their own refund policy. I requested my refund within the 72hr requirement and I've been waiting 5 days for a return call about a refund when I was told I would be contacted in 1 to 2 days. Getting an "agent" on the phone takes an hour on hold and still noone is capable of giving me any answers. Not a trustworthy company whatsoever. I will change my review if I ever hear back from them about when they intend to return the 6k I paid them. UPDATE** I spoke to a very nice woman in Quality Assurance who reassured me that my refund will be processed and worked harder than other agents to make me feel better about the situation. I want to thank Elizabeth Marquez, who might be one of their best agents. Once my refund has been fully processed ill not only remove my negative comments but upgrade my review.
Karey F rated TaxRise Inc. 5 stars
2 weeks ago
I want to take the time out to thank sanaz and antic they were amazing. A weight being lifted off my shoulders. The experience with them was truly exceptional. They were incredibly knowledgeable and professional, answering all questions and providing clear, expert guidance throughout the process. Their team is highly efficient, and the process of resolving my case was prepared quickly and accurately. The entire experience was stress-free. They are highly recommended to anyone seeking a reliable and excellent tax prepare.
Max Hill rated TaxRise Inc. 5 stars
2 weeks ago
To whom it may concern: Amber was extremely helpful with her professional knowledge of resources available for my resolve; following up on emails, and confirming scheduled appointments, as well. She seemed to also understand the importance of my intent to proactively resolve this issue. Amber, thank you so much for your assistance, and the 'piece-of-mind' in knowing that this responsibility is being resolved! Keep up the fine 'job', and I wish you well!

Frequently Asked Questions About TaxRise Inc.

Can I expect clear and prompt communication from tax resolution staff?

Many reviewers praise staff members for timely responses and thorough explanations during the resolution process. However, some report delays in communication and difficulty reaching agents, particularly regarding refund inquiries and status updates.

How knowledgeable are the representatives assisting with tax cases?

Reviewers often mention that TaxRise representatives are highly knowledgeable, providing clear guidance and expert advice. Staff like Amber, Marvin, and Tammy are specifically singled out for professionalism and thorough, accurate assistance with complex tax matters.

What is the process if I need a refund or if services do not meet expectations?

While some clients experience efficient problem resolution and support, others note delays and challenges when seeking refunds. Customers should be prepared to follow up persistently if an issue arises, as refund processes can sometimes require extended communication.

About TaxRise Inc.

Tax Service
TaxRise provides tax resolution and advisory services, assisting individuals with IRS-related tax issues such as back taxes and payment plans. The company operates within the financial services sector, focusing on helping clients communicate with tax authorities and settle outstanding tax obligations through expert guidance and structured negotiation.

TaxRise operates through a team structure, assigning specialized representatives to client accounts. Clients interact directly with knowledgeable team members throughout the engagement. The workflow involves initial consultation, ongoing communication with assigned contacts, and step-by-step process management to address each customer’s individual tax situation and drive resolution efficiently.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.