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Tax Network USA Reviews

Rated 3.8 based on 217 Reviews

15760 Ventura Blvd, Encino, CA 91436, United States

Tax Service Encino

Published on
July 9, 2025
Last updated
July 9, 2025

Reviews Summary

Overall sentiment for Tax Network USA is mixed, with several reviewers highly satisfied by the company’s professionalism, communication, and personalized approach to tax assistance, while others report significant dissatisfaction. Reviewers consistently note the helpfulness and knowledge of specific staff members, with many describing the process as thorough and supportive. However, there are strong criticisms from several customers regarding communication lapses, lack of transparency, and serious customer service concerns including unresponsiveness and billing disputes.

Most frequently, reviews highlight responsive and informative communication, as well as clear, practical tax guidance provided by team members such as Alexis Correa, Wayne, Jasmine, Portia, and Matt Garcia. Customers emphasize efficiency, detailed explanations, and support throughout the tax process. On the critical side, multiple complaints reference poor follow-up, missing deductions, and stress from lack of accountability—these issues point to inconsistencies in service delivery.

Tax Network USA’s reputation in the United States is notably divided. While many clients describe seamless, positive experiences and a willingness to return, substantial negative feedback—particularly regarding documentation, case management, and refund policies—impacts overall trust. For those seeking tax help, the company appears capable but reliability may vary depending on the case and client expectations.
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What Customers Are Saying About Tax Network USA?

incredibly professional, knowledgeable, and attentive

seamless, and they handled everything

absolutely amazing from start to finish

outstanding service

very kind, knowledgeable, and extremely helpful

exceptional and everything we were hoping it would be

incredibly helpful in assisting me

Trustguide extracts key phrases from reviews about Tax Network USA and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Tax Network USA's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%

Tax Network USA Ratings

5

As of Based on 217 revies as of Jul 09, 2025

Tax Network USA Score

60%

As of Based on 217 revies as of Jul 09, 2025

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Customer Reviews

As of Jul 09, 2025, 217 customers have reviewed this business and rated it 3.8 Star out of 5. Trustguide conducted an in-depth analysis of Tax Network USA's publicly available reviews View source

Katherine Faulkner rated Tax Network USA 5 stars
3 months ago
Absolutely thrilled with the service I received from Tax Network USA! From the moment I reached out for help with my taxes, their team was incredibly professional, knowledgeable, and attentive to my needs. They made the entire process so easy to understand and took the time to explain everything step-by-step. The customer service was exceptional—quick responses, friendly staff, and a clear dedication to helping clients. I felt confident that I was in good hands the entire time. I highly recommend Tax Network USA to anyone looking for reliable, top-notch tax assistance. A truly seamless experience! 5 stars all the way!
David Bick rated Tax Network USA 1 stars
Edited 4 weeks ago
- 100 Stars. Missed a bunch of deductions, rushed through our returns, and absolutely dismal in terms of communication. I would have lost about $20k if I had used the returns they created for me. Would not refund my money. Hard pressure sales tactics when you call to chat. Stay away. The "owner" responded to my review with a comment that is as out-of-touch as their abilities to perform competent tax returns. Because I suspected their rush-job was probably not correct, I had to hire another tax person who found that I overpaid on my taxes, not owed money. What "correct advice" I missed is news to me as they wanted me to pay out a bunch of money. There was no "advice" for me to follow that would have changed anything. Makes no sense and their comment back is a pathetic attempt to somehow shift blame. Unreal
Stefanie Samudio rated Tax Network USA 5 stars
Edited 4 weeks ago
I recently had the pleasure of working with Tax Network USA, and I couldn't be more satisfied with their services. From the very beginning, their team was incredibly professional, knowledgeable, and attentive to my needs. They took the time to understand my unique tax situation and provided personalized advice that was both insightful and practical. The process was seamless, and they handled everything with utmost efficiency, ensuring that all my documents were in order and submitted on time. I was particularly impressed with their attention to detail and their willingness to go the extra mile to ensure I received the best possible outcome. Communication was clear and consistent throughout, and they were always available to answer any questions I had, no matter how small. Their expertise and dedication truly set them apart from other tax services I’ve used in the past. I highly recommend Tax Network USA to anyone in need of reliable and expert tax assistance. They have earned my trust and future business!

Frequently Asked Questions About Tax Network USA

Does Tax Network USA provide personalized tax support?

Yes, multiple reviews mention that Tax Network USA teams take time to understand specific tax situations and provide practical, tailored advice for individual or business clients.

What issues have clients reported with Tax Network USA?

Some customers cite poor communication, delays, missing documentation, and billing disputes as significant concerns. Others have specifically noted problems with responsiveness and follow-up during the case resolution process.

Are specific staff members available to guide customers?

Yes, clients frequently mention being assigned to a dedicated specialist or case manager, who provides regular updates and manages the tax resolution or filing process directly.

About Tax Network USA

Tax Service
Tax Network USA is a company specializing in tax services, offering support for tax preparation, resolution of IRS and state tax issues, and personalized guidance for individual and business clients. The business operates primarily in-person and remotely, serving clients across the United States by assisting with routine and complex tax matters.

The company works through a structured process, with dedicated case managers assigned to guide clients step-by-step from intake to resolution. Their workflow includes collecting relevant documents, providing ongoing updates, and ensuring timely submissions to tax authorities. Communication appears to be managed through both phone and email channels.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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Mike, Adam and another 21,516 have joined the waitlist.