Swan Spa Thai Massage & Beauty Reviews
Rated 4.3 based on 77 Reviews
Massage Therapists in Liverpool
22 Slater St, Liverpool L1 4BS
Published on
February 25, 2024
Last updated
July 10, 2025
The reviews for Swan Spa Thai Massage & Beauty depict a mixed reputation with varied experiences among clients. Numerous reviews praise the spa for exceptional service, professional masseurs, and a relaxing environment. Recurrent positive feedback highlights the effectiveness of massages in relieving muscle pain and the professionalism of staff members like Ann, Joanna, Dara, and Jonna. Ambiance and decor receive favorable comments, contributing to the overall experience. However, the reputation is marred by some negative incidents involving unprofessional behavior and hygiene concerns. Complaints include disorganized facilities, particularly the bathroom and reception, unprofessional conduct from intoxicated staff, inadequate responses to customer requests for massage intensity adjustments, and disregard for privacy. The inconsistency in service quality suggests a possible disconnect in staff training or management oversight, influencing the company's overall reputation negatively.
Yes, walk-in appointments are occasionally accommodated, but it's best to book in advance to ensure availability.
Most therapists are praised for their ability to address specific pain points effectively; however, customers are encouraged to communicate openly about their preferences during the session.
While many customers find the spa clean and well-decorated, there have been reports suggesting the need for improvements in tidiness and privacy practices.
Swan Spa Thai Massage & Beauty is Liverpool's newest and most relaxing venue for relieving stress and pampering yourself.Come ease away your aches and pains in a calming and beautiful atmosphere with Liverpool's most experienced therapists.We are also offering beauty treatments such as individual eyelash extensions, skin treatments and nails.
