The reviews for Swan Spa Thai Massage & Beauty depict a mixed reputation with varied experiences among clients. Numerous reviews praise the spa for exceptional service, professional masseurs, and a relaxing environment. Recurrent positive feedback highlights the effectiveness of massages in relieving muscle pain and the professionalism of staff members like Ann, Joanna, Dara, and Jonna. Ambiance and decor receive favorable comments, contributing to the overall experience. However, the reputation is marred by some negative incidents involving unprofessional behavior and hygiene concerns. Complaints include disorganized facilities, particularly the bathroom and reception, unprofessional conduct from intoxicated staff, inadequate responses to customer requests for massage intensity adjustments, and disregard for privacy. The inconsistency in service quality suggests a possible disconnect in staff training or management oversight, influencing the company's overall reputation negatively.
Swan Spa Thai Massage & Beauty Reviews
Rated 4.3 based on 77 Reviews
22 Slater St, Liverpool L1 4BS
Massage Therapists | Liverpool
