SUNOVA SERVICE INC Reviews

The overall sentiment toward Sunnova Energy as a solar provider is overwhelmingly negative based on recent reviews. Reviewers consistently note ongoing issues with customer service, such as unresponsive representatives, unclear communication, and poor management of service requests. Common complaints mention the use of overseas or third-party call centers, delays in support and repairs, and significant frustration regarding appointment scheduling and follow-up. A single review cited a positive installation experience, but the majority highlight severe dissatisfaction with the service process, with customers making formal complaints to agencies.

Frequent themes across Sunnova Energy reviews include serious delays in installation, poor communication during account transfers, and unresolved repair issues. Many mention unexpected paperwork, cases being closed prematurely, prolonged equipment downtime, and unmet expectations set by sales representatives. Recurring references to contractors or subcontractors further illustrate operational shortcomings and coordination problems. Complaints span multiple California locations, impacting both homeowners and those involved in property sales.

Overall, Sunnova Energy is regarded as a problematic choice for solar panel installation and service in California and other US regions, with reviewer feedback revealing a persistent lack of reliability and professionalism. Regular escalations, missed appointments, and inadequate support have led to significant customer dissatisfaction, with most customers cautioning against using their services.

Sunnova Energy provides solar panel installation and energy storage solutions for residential customers in the United States. The company partners with subcontractors to handle installation and maintenance of solar power systems, as well as battery backup products. Its delivery model primarily involves in-person servicing and remote account management for ongoing customer support.

Sunnova operates by coordinating between homeowners, sales agencies, and local contractors to deploy solar panels and related equipment. The company manages permits, installation timelines, and system activations, and utilizes customer service centers—sometimes via third-party agencies— to handle service inquiries, maintenance requests, and account transfers associated with home sales or property changes.