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Studio Chique Reviews Summary

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Beauty Salons | Washington, DC

3013 Georgia Ave NW, Washington, DC 20001, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Studio Chique?

As of Jul 10, 2024, 201 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Studio Chique's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Service was amazing!!!!

Best full service salon in the DMV!!

leave me speechless every time

is a master of her craft

roots have never felt so blessed

don’t know how to detangle

Just no.

I was between giving either 2 or 3 stars

Very unprofessional in my opinion

About this report

This report was produced by Trustguide on Jul 10, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
July 10, 2024
Last updated
July 10, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 50% of Studio Chique's customers had a positive experience.

Positive
50%
Neutral
0%
Negative
50%
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Studio Chique's customer reviews analysis

Studio Chique's reputation is nuanced, with a mixture of both praise and criticisms evident from the customer feedback. Key positive experiences include skilled styling, particularly for various hair types such as 4C, alongside professional customer service, particularly at the front desk, and satisfaction with specific stylists who are commended for their expertise and attention to hair health and education. However, the reviews also highlight significant areas of concern, including rough handling of hair, experiences of unprofessionalismo, and organizational issues such as overbooking and long waiting times. The criticisms seem centered around the discrepancy between customer-stylist interaction, discrepancies in service quality, and a lack of consistency across the customer experience. There's a recurring theme of customers experiencing excellent results when the service is good but also accounts of improper service leading to damage or dissatisfaction with hair care.

Positive Feedback

Several customers express great satisfaction with Studio Chique, often related to the technical skill and professionalism of specific stylists. Stellar experiences involve accommodating last-minute requests, providing actionable hair care education, and effectuating transformative hair services. Stylists like Whitney and Aloni receive particular praise for their competency in handling natural hair, offering personalized advice, and helping clients on their hair health journeys. The salon environment and atmosphere are described as fostering positivity and providing a supportive experience for clients with various hair textures. Additionally, some customers appreciate the attentive customer service and little touches like offering drinks, easy checkouts, and late appointment accommodations.

Concerns and Threads

Conversely, several reviews indicate disappointing experiences, with complaints about handling natural hair improperly – such as rough detangling and excessive heat application without adequate protection. There are also instances of service mismanagement, including reports of overbooking, appointments running significantly over time, and stylists not being prepared or providing the services requested. Customer dissatisfaction also arises from organizational inefficiencies such as cramped space, being passed around to different stylists, and inconsistencies in discount or referral programs. Negative experiences tend to culminate in either damage to hair or a failure to meet expectations set by customers, which has sometimes resulted in the client bearing additional costs to correct the undesired outcomes.

Frequently asked questions about Studio Chique

Can I expect the stylists at Studio Chique to be knowledgeable about different types of hair, including natural hair?

Yes, several reviews mention stylists at Studio Chique, particularly those who specialize in natural hair, are knowledgeable and skilled in handling various hair types. However, experiences seem to vary greatly depending on the specific stylist.

Is it possible to get same-day appointments or last-minute services at Studio Chique?

Though it may depend on availability, there are positive accounts of Studio Chique accommodating last-minute appointments and urgent service requests, particularly if communicated clearly with the salon.

If I'm unsatisfied with a service at Studio Chique, what recourse do I have?

While the reviews don't provide detailed policies on handling dissatisfaction, it is advised to communicate any issues with the service immediately to the salon's management to seek resolution.

Recent customer reviews and testimonials for Studio Chique

Studio Chique
Adesuwa
1-Star
2 months ago
White refrigerator experience. The majority of assistants there don’t know how to detangle without ripping through your hair. They turn you away from the mirror, blow dry hair at the highest setting, don’t listen when you ask them to turn it down, don’t communicate their steps or educate, but give you attitude if you ask simple questions, like did they apply heat protectant. One time I booked the owner of the salon for a traditional weave and my appointment took 6 hours… just to leave with painful folliculitis from too-tight braids, an exposed track, and mid styling. I would stay away if you care about your natural hair and want your stylist to be helpful, - not treat your appointment like a chore when you’re paying money for a service.
Studio Chique
Mieley
1-Star
a month ago
Service was amazing!!!! I flew into DC for a meeting but needed a silk press immediately. They were able to get me in at the last minute and were super accommodating because my flight arrived late! When I arrived they stored my small luggage out the way & they started on me right away. Throughout the course of my service, they continued to ask if I was good and if I needed anything. The service was impeccable, my silk press was amazing, the price was great and the stylist even gave me some recommendations on places to visit while I was in town. If I'm ever back in DC, I'll be back to get another silk press!
Studio Chique
Angela Tate
1-Star
3 weeks ago
Just no. I’ve let so many things slide—from being passed around to random stylists, to forgotten services I clearly paid for in advance, to unnecessary wait times for a simple style, to being moved into cramped corners because of the lack of chairs. I let it slide because my hair has been a deep insecurity and hair salons have never been a place of safety or affirmation. The last appointment where I was handed to an employee I didn’t request (and the stylist on my appointment strolled in and sat on her phone halfway through my appointment), and then was given the wrong hairstyle was the last straw. I am on a particular journey with my hair that has now been set back. Paying and tipping for a job that I now have to pay to fix on my own? No. Despite the nice customer service at the front desk and the convenience, I can’t recommend this salon at all.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
201
reviews
Excellent
Good
Average
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Poor
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About Studio Chique

Beauty Salons
We are an upscale salon and specialty spa offering an array of hair/skin care and therapeutic services to men and women. We are the home of Metowi Method microlinks, beaded weft and hand tied weft extensions as well as customized coloring and natural hair care. Foundation is our focus so we offer a host of restorative treatments for the hair and scalp that provide strength and encourage growth. We also offer hair loss solutions to those combating thinning, balding or weak hair. Our spa spaces offer multiple massage therapy services, laser like hair removal, luxury waxing services, vagacials, lash extensions and amazing skin care. Call to schedule today at (202) 921-9351! Or text us at (202) 722-2770.
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