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Stand Up Guys Junk Removal Reviews

Rated 4.9 based on 499 Reviews

3640 Marquis Dr Ste F, Garland, TX 75042, United States

Rubbish Removal | Dallas, TX

Published on
April 7, 2024
Last updated
April 7, 2024

Reviews Summary

Stand Up Guys Junk Removal garners a mixed reputation from the customer reviews provided. The company is praised for professionalism, punctuality, and hard work, as evidenced by reviews mentioning efficient service and a strong work ethic. Customers noted their satisfaction with fair pricing and the willingness of employees to perform labor-intensive tasks diligently, leading to commendable outcomes, such as the thorough removal of a flagstone patio. However, there are significant concerns regarding pricing transparency and customer service. Instances of being charged more than the initial quote and experiences with potentially dangerous negligence, like leaving broken glass, taint the company's image. Although there seems to be proactive follow-up in some cases, frustration with the lack of immediate remediation and perceived intimidation during payment disputes creates a negative undertone in some of the feedback.
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What Customers Are Saying About Stand Up Guys Junk Removal?

Trustguide uses AI to extract key phrases from reviews about Stand Up Guys Junk Removal and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Stand Up Guys Junk Removal's customers had a positive experience.

Positive
Neutral
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Stand Up Guys Junk Removal Ratings

5

As of Based on 499 revies as of Apr 07, 2024

Stand Up Guys Junk Removal Score

As of Based on 499 revies as of Apr 07, 2024

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Customer Reviews

As of Apr 07, 2024, 499 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Stand Up Guys Junk Removal's publicly available reviews View source

Jim Lomonaco rated Stand Up Guys Junk Removal 5 stars
a month ago
I recently removed a flagstone patio in my back yard that was around my pond I recently removed and called Stand Up Guys Junk Removal and am glad i did! This is the way to do business! The truck showed up with two young men ready to work. They provided me with a free quote, which I accepted as it was reasonable fair price. These two guys then stepped into action and worked very hard clearing the area of all stones. They had a great work ethic and wanted to do a good job and they did an outstanding job!! I highly recommend Stand Up Guys Junk Removal. This is a first class business with great staff and reasonable prices. See before and after pictures.
Brooklyn Clark rated Stand Up Guys Junk Removal 5 stars
a month ago
Do NOT recommend this company! They showed up and backed in to the driveway. When they let their back end down, glass fell out of their truck and all over my garage, driveway, and alley. One guy made a comment that they needed to pull out when they are done and clean it up. However, they left and never even attempted to clean it up. My husband called and was told they were heading back. They didn’t. He called back again and was told that they had other calls to go to and that it would have to be the next day. My husband said they owed us some kind of credit and they refused. He asked to have the general manager call him back and has yet to hear from him.
Adela rated Stand Up Guys Junk Removal 5 stars
a month ago
Awesome experience with Stand Up Guys! Arrived on time, very professional and friendly. All in all, Dominic and Brandon were a great help in removing the rest of the furniture and other nick-necks after downsizing. I would definitely recommend them. Thank you guys!

Frequently Asked Questions About Stand Up Guys Junk Removal

Does Stand Up Guys Junk Removal provide upfront and transparent pricing?

Some customers have reported receiving fair initial quotes, but there are also instances where the final price was higher than originally quoted due to additional labor fees. It is advisable to discuss all potential charges with the company before service to ensure transparency.

Will there be a clean-up after the junk removal is completed?

While the crew of Stand Up Guys Junk Removal is recognized for their thoroughness in removing items, there have been complaints regarding post-service cleanup, especially concerning hazardous debris like broken glass. Customers are encouraged to clarify expectations about clean-up services during the booking process.

What is the typical response time for resolving customer complaints?

The response time for resolving complaints varies. Some customers report timely follow-ups and proactive communication, while others have experienced delays and unsatisfactory resolutions to their issues. Promptness in addressing concerns appears to be an area needing improvement.

About Stand Up Guys Junk Removal

Rubbish Removal
Stand Up Guys Junk Removal is the top junk removal company in Dallas. We're the experts in hauling away household clutter, debris, appliances, furniture, and yard waste. Whatever it is, we'll remove it! Our crew stands out for excellent customer service and fair pricing. When we say we're "Stand Up Guys," we mean it. We complete the job on time, at the agreed-upon price, without surprises or leaving any mess behind!
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How is this report generated

Trustguide uses AI to generate concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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