Customer sentiment towards Solar Together's solar energy service is mixed based on recent reviews. Reviewers frequently note competitive pricing and professional installation, with several customers highlighting smooth installation processes and satisfactory system performance. The convenience of the Solar Together app and the option to customise panel setups are well received. However, there are notable criticisms regarding aftercare support, communication delays, and deposit return processes. Some reviewers express significant concerns about equipment quality and regulatory compliance.
Key themes include the efficiency of the initial quotation and installation processes, but recurring challenges with ongoing support, complicated deposit refunds, and internal miscommunication among installation teams. Several reviews mention professional staff and a well-functioning system, while others report frustrations over inadequate communication, unresponsive customer service, and prolonged resolution times. Quality of installed equipment is generally praised, but installation inconsistencies and panel alignment issues can detract from the overall experience.
Overall, Solar Together has a reputation for delivering cost-effective and reliable solar solutions, especially valued for its streamlined setup and user-friendly app. However, their customer support and consistency in service delivery remain areas requiring improvement. In the UK market, prospective buyers may find Solar Together attractive for pricing and installation speed, though should remain attentive to terms, communication, and aftercare policies.
Key themes include the efficiency of the initial quotation and installation processes, but recurring challenges with ongoing support, complicated deposit refunds, and internal miscommunication among installation teams. Several reviews mention professional staff and a well-functioning system, while others report frustrations over inadequate communication, unresponsive customer service, and prolonged resolution times. Quality of installed equipment is generally praised, but installation inconsistencies and panel alignment issues can detract from the overall experience.
Overall, Solar Together has a reputation for delivering cost-effective and reliable solar solutions, especially valued for its streamlined setup and user-friendly app. However, their customer support and consistency in service delivery remain areas requiring improvement. In the UK market, prospective buyers may find Solar Together attractive for pricing and installation speed, though should remain attentive to terms, communication, and aftercare policies.
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