Read So Energy 2023 Reviews Summary 2025

claude jena rated So Energy 2 stars

a week ago

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Very disappointing billing accuracy, poor customer service responsiveness, and lacks complex account management. Poor communication both by phone and emails. No-one is responsible or accountable. Threatening and bullying emails without resolving their own clear mistakes. Refuses to listen to customers. Based on this there is a risk in loosing money for innocent vulnerable customers who cannot speak out or take action. The main cause is that their Customer Service is there but not effective. Above all they have no Complains Department. As a customer you don't get any phone back nor emails replies feed back but very challenging confusion. No one listens.

Josh Sebastian rated So Energy 1 stars

2 weeks ago

Avoid this company. I moved into a new apartment and switched to an another provider after 3 days. I received a bill in the post from so energy (who were supplying the flat in those first 3 days), and received a bill for £30 for 3 days worth of gas and electricity usage, based on 'estimates'. This was more than 4x what my actual usage was for those days (based on my actual meter readings) During this time, the only electricity that was used was to switch a few lights on at night, and to charge my phone. The rest of my stuff hadn't even arrived. We didn't even have a fridge! The only gas that was used was for hot water for a few showers. Anyway, it's forgivable that their estimate would be wrong. I would fix the solution by simply providing them with new readings. And so began the lengthy process of trying to provide them meter readings. I could not set up an account because by switching provider, I had effectively closed the account, with no way of logging in. Their phone system is awful. I called the number supplied on an email and was told to call another number because it was the wrong department (they couldn't transfer me for some reason). After calling that number and remaining on hold for 20 minutes, I was told to email a help email address. I had already emailed that email almost a month earlier and received no response. I'm typing this after emailing for a second time, hopefully they will take my meter readings and correct their extortionate bill.

Henry Day rated So Energy 1 stars

2 weeks ago

One is generous, would give them 0 if I could, please do not sign up with them. Useless customer service, will take weeks to reply after you have had to chase them, if you call then they just send you back in a loop and continue to ignore you. Electricity meter is faulty and instead of coming to fix it they just said that we have used 0 electricity for the last 7 months which is ridiculous and anyone with common sense wouldn't do. They then credit your account and when you chase and ask them about this like they should be doing as their job, they ignore you and ask you to send the same meter reading picture over and over. Feels like is all done on purpose, so they can then ask for money you may not have when your tenancy finishes, do not sign up with this energy company, worst we have ever dealt with, stick with Octopus.