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Smol Limited Reviews

Rated 3.5 based on 17 Reviews

Uncategorized in Crawley

Griffin House, 135 High St, Crawley RH10 1DQ

Published on
July 28, 2025
Last updated
July 28, 2025

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Smol Limited's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%

Ratings

As of Based on revies as of

Score

As of Based on revies as of

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What Customers Are Saying About Smol Limited?

No complaints.

very happy with the service !

went above expectations

super helpful and very nice Paula

good products that work well

my laundry has never been brighter

A very serious company

Brilliant products and have had a great experience

Great products

Trustguide extracts key phrases from reviews about Smol Limited and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Customer Reviews

As of Jul 28, 2025, 17 customers have reviewed this business and rated it 3.5 Star out of 5. Trustguide conducted an in-depth analysis of Smol Limited's publicly available reviews View source

Jake rated Smol Limited 5 stars
a month ago
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Been a customer since they did their first post-box size laundry tablets. No complaints.
chloe baxter rated Smol Limited 5 stars
Edited a year ago
I have been using smol for a few years now, I use the laundry detergent pods, fabric softener, stain gel, dishwasher tablets, kitchen anti-bacterial spray and I have purchased the kitchen sponges & brushes also. It’s very easy to change the delivery subscription schedule if I need more or if I get a build up of products. Always arrives as per my orders very happy with the service !
Mrs Peel rated Smol Limited 5 stars
Edited a year ago
This is just the most marvellous find in a long while regarding laundry products. We got a free trial offer from the Try It people, in theory it sounded the perfect thing for us, but as we all know, not always stuff translates into what is advertised, right?... well, we were amazingly surprised that it went above expectations. We tried one capsule for our most difficult load: kitchen towels, oven mitts and the fire and cut gloves, all of these always end up with oil, gravy, bits and pieces that not always wash up nicely with the gels we can afford...the Smol passed the test with flying colours. The whole load came out perfectly clean at 30 degrees with one capsule only, and our place smelled like a beautiful outdoor spring day...without using conditioner of any kind. The system is great, they send it over the mail which, in our case, as we are a small family, gets fine through the letter box, they calculate how many capsules you would need, you sign up and they send as often as your rhythm needs. For us it works at £5.80 for 3 months, with the subscription, we don't need to remember to buy more, so no more finding out that we run out on a Sunday when no place is open and we urgently need to wash, perfection! Also super easy as it is a capsule only, I have some mobility issues which makes that sometimes pouring gel or powder or any kind of liquid for the washes isn't easy, I just dropped the capsule in the bottom of the drum, added laundry, selected 30 and a quick wash of 28 minutes (which makes the product even more impressive in my books) The capsules are plastic free, packing is paper & cardboard 100% recyclable, which keeps adding points, it seems like we have finally found our number one laundry product. There is also the ease with the subscription, you can change day of delivery, pause it if you need, complete control, which I found out through their also amazing customer service, I had not received the trial pack, we were about to travel and I noticed the next pay date will reach us before we had the chance to try it... emailed them and I got super helpful and very nice Paula helping me through changing dates, and explained everything in the process to alter whatever I need in the future... once again, wonderfully impressed, so glad to have found this!!!

Reviews Summary

Sentiment toward Smol as a laundry product manufacturer is mostly positive, based on customer reviews. Reviewers consistently note product convenience, ease of subscription management, reliable deliveries, and strong cleaning performance for both laundry and dishwashing products. Customers reference helpful customer service, subscription flexibility, and environmentally friendly packaging as notable advantages. While most reviews are positive, a few raise concerns regarding customer support response times and website performance issues.

Recurring themes include satisfaction with product efficacy—particularly how capsules clean in low-temperature, short cycles—environmental considerations, and a straightforward subscription model. Users appreciate the ability to adjust or pause deliveries as needed, with some highlighting smooth issue resolution via email. There are minor criticisms regarding accessibility of customer support and occasional transaction problems, but these appear less commonly.

Overall, Smol is regarded as a reliable manufacturer providing laundry and dishwashing products through a subscription-based, direct-to-door model. Customers across the UK, including locations specifically named like Crawley, highlight a positive reputation grounded in convenience, sustainability, and consistent results.
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Frequently Asked Questions About Smol Limited

Can I adjust or pause my Smol subscription easily?

Yes, Smol’s subscription system allows customers to change delivery dates, pause orders, or adjust quantities as needed. Many find the platform flexible and convenient for managing household supply needs.

How effective are Smol’s laundry and dishwasher products at cleaning?

Reviewers often note that Smol capsules perform well, cleaning difficult loads at low temperatures and short cycle times, helping to remove stains and brighten laundry or leave dishes sparkling.

What should I do if I encounter an issue with delivery or billing?

If products are not delivered or there is a billing issue, Smol can be contacted by email. Some reviews mention slower response times, so allow up to 24 hours for a reply. There is no phone support.

About Smol Limited

Uncategorized
Smol is a manufacturer specializing in laundry and dishwashing products such as detergent capsules, fabric softener, stain gel, dishwasher tablets, and various related cleaning products. Their distribution model is primarily subscription-based, allowing customers to receive products by post at scheduled intervals without visiting retail stores.

The company operates through an online ordering and subscription management platform. Customers can customize delivery frequency, pause or change their subscription, and manage orders digitally. Smol emphasizes recyclable packaging and direct-to-door delivery, and handles customer inquiries through email communication.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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